I was talking to someone I know very well at the local library yesterday, Carillion, that well known leisure services provider, are now responsible for this service plus parks. We were both relating our tales of dealing with said contractors, basically they seem to employ people who are most clever at buck passing and not listening to what people say to them, or not taking the slightest notice of information sent to them. What they are excellent at is making a various 'policies', apparently library staff now have a thing called 'don't walk by', should they see any trip hazards or anyone in the library doing something that could be construed as a health and safety issue, they have to tell the offender and not just 'walk by'. However, it gets better, they have now been told that they each have to make at least one report a month! I have been in correspondence with Carillion over the state of a small local park, first off they were in Sheffield, nice and local, then they couldn't find it on their map until I joined the dots for them! The conclusion we came to during our chat was that a) wasn't life so much simpler when you could just 'phone the council and speak to someone who knew the area, and b) how on earth does this palaver actually save any money? That doesn't even take into account the sheer irritation and cost for us the customers.
Vanessa Smith ● 4007d