Virgin Media
My broadband has been down since yesterday morning. I suppose I should be pleased that their support website actually acknowledges there's a problem, which is a first. [Usually you have to spend half an hour on the phone before they say, "oh, yes, there's a fault in your area - check our website for progress" when their website says all is sunny]Leaving aside that they say that the problem started at 01.36 pm on Thursday [there is no such time as 01.36 pm - do they mean 0136 hours or 1.36 pm?] by yesterday morning they were saying:There is a fault disruption.Some videos via You Tube.com may be degradedFault Reported on :01:36PM Thursday 11 SeptemberThe problem is almost fixed - our engineers are carrying out their final checks.Fault reference:F003288630and suggesting a fix yesterday lunchtime. By the afternoon it was saying the same except that fix would be 10 am today.11.42, and it still says the same.This is an idiotic message: "Some videos via You Tube.com may be degraded" No, not degraded (though I'm sure some YouTube videos are indeed degraded :p) but totally unavailable, along with any other internet content and there's no 'may' about it.Their engineers have been carrying out their final checks for 22 hours and counting.Because I'm feeling grumpy, I want to complain about this nonsense. I can phone them (but I don't want to and it's probably out of hours) or do live text (recommended). So I click on live text... AHA, gotcha, sorry our hours are 9 to 5 Mon-Fri. So WHY ARE YOU RECOMMENDING IT AT 11.30 on a SATURDAY? OK I'll email a grumpigram. No, this hi-tech internet age company does not provide an email address, but you can write them a letter.I've been on the brink of kicking them out for what must be 15 years....
Guy Lambert ● 3982d4 Comments