Hi MatthewCan anyone advise where to source infoAs a leaseholder with a very poor freeholder, I have quite a lot of experience with trying to find out the actual law around organisations' responsibilities and the law. I'm pleased to hear that you think the charges made seem reasonable in your parents' case.The first port of call for me in this case would be "The Leasehold Advisory Service" known as "LEASE":http://www.lease-advice.org/020 7832 2500info@lease-advice.orgFleetbank House, 2-6 Salisbury Square, London, EC4Y 8JXIts website says: "LEASE is a Non Departmental Public Body (NDPB) funded by Government to provide free legal advice to leaseholders, landlords, professional advisers, managers and others on the law affecting residential leasehold in England and Wales".In practice, I have found them very good, both on the phone and via email. They asked me to scan / photograph my lease, then email or post it to them. They then examined all the docs and came back with free (written) legal advice which went a long way to persuading my freeholder that they were in the wrong on the main issue I had with them. They also told me that I had misunderstood another area and the freeholder was correct.In your case, if you haven't already contacted the management co, I think I'd phone LEASE and ask them to help me write a letter or email, asking for the info you want.One word of caution - LEASE has various opinions on issues like insurance, for example, where they encourage all residents in a block to be covered by a single company. I'm sure this is fine in most instances but where you have a shyster freeholder, it just allows them to inflate premiums enormously. If you hit on one of these areas, my suggestion is to just ask lots of questions to make sure you understand any difference between what they think is "best practice" vs the freeholder's legal obligations.Good luck.Phil
Phil Kay ● 3809d