Forum Topic

Mogden

After the recent years expansion of Mogden we can smell the discharge in Osterley/Syon hill.  Do I take it that the absolutely disgusting smell coming through our windows tonight is part of Thames Waters improvements, or do we have a serious problem with our drains?

Sarah Felstead ● 3268d14 Comments

MRAG has also questioned Thames Water about repeatedly telling its victims,  who complained of specific odour events,  that there were no significant issues on site on the specific dates,  when its own odour monitors recorded huge odour issues. The Company has to date failed to respond to the several allegations “-----Original Message-----From: Mogden Residents Action Group To: mogden ; richard.dennett ; Gerry.McCarthy ; lawrence.gosden ; martin.baggs Cc: amrit.mann ; Ed.Mayne ; linda.green ; bob.whatley ; steve.curran ; ruth.cadbury.mp Sent: Fri, Sep 2, 2016 2:03 pmSubject: Re: Stench - past week 20-24th June 2016RebeccaWhy is it that you feel driven to lie about odour issues on site?  You are well aware that you had very significant issues on 23/24 June inasmuch as your north  montor peaked at almost 0.03 ppm H2S. You will be aware that this is DOUBLE  the limit which should have triggered a full investgation. Complainant  complained of odour for the whole week. Have you even checked your monitors? The site was out of control EVERY DAY since  6 JUNE with huge odour issues. How dare you lie about the odour you experienced?  Clearly Thames Water is ignoring procedures, the Defra Code, and EPA 1990 and prefers to attempt to deceive stakeholders instead. Why?  Why was an investigation not put in place when odour reached such high illegal limits? Is the site being run by untrained amateurs?  Mogden Residents Action Group mrag27@aol.com”

Steve Taylor ● 3256d

You are correct Paul that the site is out of control and it seems managers are at a loss on how to deal with the problems because they now refuse to respond to complaints timeously. Emails still unanswered"-----Original Message-----From: Mogden Residents Action Group To: Rebecca.Crawford ; richard.dennett ; Gerry.McCarthy ; Brendon.Walsh ; richard.aylard Ccmogden ; linda.green ; bob.whatley ; amrit.mann ; Ed.Mayne ;l  steve.curran ; ruthcadburymp Sent: Mon, Sep 5, 2016 9:28 amSubject: Re: Another weekend of stench from MogdenRebeccaResidents have been very patient with Thames Water for the last decade. That patience has now worn thin. You will be aware by now that residents have had to endure yet another weekend of raw human excrement stench due to the incompetence of Thames Water's site managemen. Yet again it is quite obvious that site management went home for the weekend caring not a jot about the operation of the site over the weekend. We ask yet again why site mangers cannot simply admit their failures, lack of qualifications, lack of training and call for some qualified professional expertise to direct them in odour containment, general housekeeping / keeping tanks flushed, skips emptied etc.??It is unacceptable that no attempt has been made to deal with these issues before the weekend.  Your odour management and customer communication regimes are currently not fit for purpose.Mogden Residents Action Groupmrag27@aol.com-----Original Message-----From: Rebecca Crawford To: mrag27 ; Richard Dennett ; Gerry.McCarthy ; Brendon.Walsh ; richard Aylard Cc: Mogden ; linda.green ; bob.whatley ; amrit.mann ; Ed.Mayne ;; steve.curran Sent: Thu, Sep 1, 2016 7:00 pmSubject: RE: Another stinky nightDear MRAG, Thank you for your email. I would like to thank you for your patience whilst we address all the concerns you have listed in your most recent email. I will be in touch in due course with an email that will answer the points made.  Kind regards, Rebecca"

Steve Taylor ● 3257d

Mogden is completely out of control recently and yet Hounslow councillors and officers just continue to ignore the issue but are all quite happy to have a tour of the plant if it promises a photo opportunity of course

Paul Fisher ● 3257d

Thanks for your email Steve, will reply today.  Cheers

Sarah Felstead ● 3257d

Steve, do you have my email address?  Could you mail me so I can send you the message directly?  Thanks

Sarah Felstead ● 3260d

Hello Sarah.  I didn't receive the pm

Steve Taylor ● 3260d

I was surprised with the smell, Ian, but it is exactly like the stench from Mogden.  It covers a wide area of Osterley too.

Sarah Felstead ● 3260d

Pm sent to you Steve.

Sarah Felstead ● 3260d

There have been major issues at Mogden during June, July and August which the company has failed to address. There seems to be a mindset of lethargy and apathy in dealing with odour issues especially over weekends. Hereunder email regarding the days you mention. There have been huge odour issues and loads of complaints."To: Rebecca.Crawford@thameswater.co.uk, richard.dennett@thameswater.co.uk, lawrence.gosden@thameswater.co.uk, richard.aylard@thameswater.co.uk, Gerry.McCarthy@hounslow.gov.uk, s.case@richmond.gov.uk, mary.harpley@hounslow.gov.uk, Brendon.Walsh@hounslow.gov.uk, martin.baggs@thameswater.co.uk, drtania.mathias.mp@parliament.ukCC: linda.green@hounslow.gov.uk, bob.whatley@hounslow.gov.uk, amrit.mann@hounslow.gov.uk, Ed.Mayne@hounslow.gov.uk,  ruth.cadbury.mp@parliament.uk, steve.curran@hounslow.gov.ukSent: 30/08/2016 18:23:45 GMT Summer TimeSubj: Re: friday 26th Rebecca So to put this into context so that everyone understands - your so called team at Mogden identified serious odour issues on Friday night but DID NOTHING ABOUT IT until Tuesday  (today) and it is confirmed that whatever they attempted today has failed miserably because the odour is still totally out of control. When are you people going to start behaving professionally and employ some staff with qualifications and experience? Yet again you say that you are sorry if odour issues have impacted on residents yet you have taken no steps to do anything about it for 4 days! How can you be sorry?  You permitted the odour to continue throughout the weekend with the full knowledge that it was / is illegal. You seem to forget that the site negligence / mismanagement / lethargy / apathy affects thousands of residents in both Richmond and Hounslow boroughs. Mogden Residents Action Group"

Steve Taylor ● 3262d

Ian.  The smell is quite distinct, like lower Isleworth when Mogden discharges.  How can we be getting similar smells from a waste management company?  They are tucked behind Sky and Glaxo and surely can't be allowed to discharge these sorts of smells?

Sarah Felstead ● 3266d

If there is an unpleasant stench in the Osterley area, then it's more likely to be from the West Waste site on Transport Avenue than Mogden.

Ian Fillingham ● 3266d

...no dawn chorus this morning.

Sarah Felstead ● 3267d

The following morning the air still stank but all day there were no birds or birdsong in the air.  The magpies, crows, sparrows, blackbirds, robins, wren, who gets very upset if I go near her nest site and the birds which circle up above, all gone.I was working n the garden turning over pots and pieces of old wood and the robin who would not normally resist following me around, was no where in sight.What are we breathing in?

Sarah Felstead ● 3267d

The following morning the air still stank but all day there were no birds or birdsong in the air.  The magpies, crows, sparrows, blackbirds, robins, wren, who gets very upset if I go near her nest site and the birds which circle up above, all gone.I was working in the garden turning over pots and pieces of old wood and the robin who would not normally resist following me around, was no where in sight.What are we breathing in?

Sarah Felstead ● 3267d