Forum Topic

Many residents across the borough seem to be reporting that Hounslow does not have any adequate insurance to cover accidents caused to property by wheelie bins.LBH has also refused to acknowledge the fire, safety and public health risks from having wheelie bins near to doorways and windows. Something that has been pointed out at meetings yet flies in the face of all safety advice from the HSE and UK fire services.They should be well away from all doors, windows, upper windows and air vents. This is something that is impossible for terraced homes and the main argument that was conveniently overshadowed by the persecution of a resident who dared to put this point, among others, across.Instead of taking the matter seriously LBH preferred to allow a citizen to be intimidated by it's elected leader whilst the Councillor responsible evaded the issues for months on end. A complete desperate sideshow to avoid rather than resolve.Insurance will not cover you if the bin causes accidental damage or it combusts.  Unless you take out extra cover. If the bin is easily accessible then it may still not be covered and may even void you insurance.Our insurers AXA will not cover a wheelie bin that is set on fire as it is "not our property" and would be classed as accidental damage by a third party and thus not covered on a normal schedule"None of this has been addressed by Cllr Mann or LBH. As far as I know those few local residents who have pursued all this all year have not had an answer either. These risks should be posted to every household. It seems strange that other far lesser issues involving risk are well publicised by the council. Double standards yet again.However the fact that LBH now wish to impose a charge should your bin be burned is an admission that they are a fire risk and an arson target. Something that is now the most common call out in the north of this nation.Quite what was wrong with the almost indestructable 1970s LBH metal dustbin all of 3ft high and safe makes one wonder of the competence of both cabinet councillors and officer alike. And it can hold 170 litres in less space.

Raymond Havelock ● 3216d

This topic causes so much distress and anger that it may be necessary to set up a Wheelie Bin Support Group. One of the underlying reasons for the anger may be the general tone of press releases from LB Hounslow, exemplified by the latest one from Amrit Mann, in which the general message is that we, the residents, are responsible for all that goes wrong with the waste and recycling collection service. There is no suggestion of how we can find ways of working together. Nor does the press release provide any statistical information which would inform the debate. For example, how many wheelie bins are reported as lost or stolen each year? Is it dozens, hundreds or thousands and what is the unit cost and annual cost to the Council of replacing wheelies? Councillor Samantha Christie has told this Forum that the charge will be discretionary but this is not mentioned in the press release. If there are serial wheelie bin abusers out there then they should be easy to identify from the frequency of their requests for replacements.However we do learn from the press release that our waste collection service will be now be provided by "Recycle 360 (R360), a subsidiary of Lampton 360". Apparently "Our new trading company will allow us to trade our services with new customers, reducing our reliance on conventional funding streams and empowering our staff to come up with new, creative business ideas". That is very reassuring to us all.I believe that in Liverpool 35,000 wheelies (almost 6,000 per annum) were lost or stolen between 2010 and 2015. (Those of us who have conjured up images of cars without wheels and hubcaps should be thoroughly ashamed of such thoughts).A fair number of local authorities require the householder to inform the police that their wheelie has disappeared and charge-free replacements will only be supplied when a crime incident number is given. Apart from asking whether this is the best use of police time this leads to some questions about insurance. I remember that when the bins were issued considerable emphasis was placed on the fact that they remained the property of LB Hounslow. This implies that LBH should be covered by insurance and I doubt if a resident could make a claim on their own insurance for something that does not belong to them. In any case the excess on household insurance would not make it worth claiming £50.How and why are the bins lost or stolen? My neighbour lost hers last year and she was told by LB Hounslow that it was probably gobbled up by the waste collection lorry, apparently a frequent occurrence. We are told that wheelie bins are popular places for villains to store the proceeds of robberies and they must be very useful for moving dead bodies. There is a market for stolen wheelies and at the moment there is at least one on eBay (£43.99) with the name of a district council clearly printed on the side. Other, more benign, uses of wheelies include water butts, accommodation for pets, and making fires to keep youths warm while they drink strong lager.When all is said and done we have to acknowledge the huge financial pressures that local authorities have to bear. However it seems unlikely that charging for wheelie bin replacement will lead to any measurable improvement in the funding of services such as education and children's services, housing, and adult social services. Such a poorly presented proposal serves only to drive another wedge between LB Hounslow and residents.

Jim Storrar ● 3217d

Then of course one could ask, from the boxes ticked on the web site as to the given reasons for asking for a replacement, how many are because of broken or damaged containers?Does this tie in with a poor quality batch being supplied to you, the Council, and what can be done to get the money back to compensate for this?  We had one blue bag which was obviously poor quality compared with the previous one and you could see the reinforcing lines through the plastic, surely enough the bag ripped along one of those lines.  We asked for a replacement which when used wasn't put back with the other containers (I went out straight away within minutes) so I asked for a replacement.  A couple of months later a neighbour, much further down the road, realised they had 2, one of which was ours.The green boxes often smash because they are of a poorer quality, and because they are dropped or thrown, although this hasn't happened recently.  The food waste boxes, if dropped landing on the lid, the lid breaks and also the remaining liquids end up on the ground.I had to ask for an extra food box because of windfalls we were not using, yet if you, the council, were not so fixed on people following your ridged rules, I could have used a cardboard box which are in plentiful supply from supermarkets and biodegradable, to put the extra food waste in.  Now I have an extra bin I am not going to want to use again.  There does not seem to be a way of recycling these containers either ...

Sarah Felstead ● 3217d

Since the pavement saga where I paid attention to a great deal of information, I have been confused about the information given to Councillors and how it is often limited in correct detail.I would say to you Cllr Christie, thank you for contributing to this thread and for giving us some insight into the information you have been given.  I would also say that if people are regularly asking for bins What conversations have been held to establish why?Most of us would be furious that the Council brags about dishing out boxes every 2 minutes instead of checking out why?Is this a sign of a multi occupancy?In which case has one Council department shared this information, to check that it is legal? Another source of information might be the number of filled containers that they put out.Another point of information might be the difficulties a resident is having by having bins stolen and having to request more from you.  A chat might indicated undisclosed bullying?It might mean they are just having the containers stolen or of course they may have a solid trade at a car boot sale on a Sunday and as nobody has challenged what their difficulty is, they think they can keep asking for more.If it is the blue bag or white plastic sack maybe extra care should be taken when returning the empty bags because the house is on a windy corner and by the time they come home the bags are in the next street.Have you asked to have the gaps in your information 'filled' in?  Don't guess that a household is asking for replacements every 2 minutes, ask why?Additionally there is no box on the online order page to ask if you are ordering for your own house or a neighbours.I say this because since the recycling containers were issued I have ordered for neighbours and the house of an elderly friend and their neighbour too.  I was told to put it under my address as it is not on a main road so can be delivered here safely, and I will be in and able to take it in.  If this is now important information then you should clarify it.Neighbours and the community generally work together, unspoken, on lots of issues.

Sarah Felstead ● 3217d