Trains - you have gotta be joking
Dear Customer,At South West Trains we strive to deliver an excellent customer experience, and you’ve told us that punctuality of trains is one of the most important areas that we can make improvements on. As a plan for continuous improvement, from 6 February 2017 we will be trialling a new train departure process, beginning at 45 seconds before the train is scheduled to depart. This will affect the following services from London Waterloo only: - Weymouth/Bournemouth - West Of England - Portsmouth Harbour via Guildford - Portsmouth Harbour via Eastleigh In order to achieve an on-time departure and to improve our service to you, our staff will start the train departure process about15 seconds earlier than usual and we aim close the doors 45 seconds before the train’s expected departure time. Please ensure you arrive at the station with adequate time to board your train.Thank youSouth West Trains
Sarah Felstead ● 3111d0 Comments