Forum Topic

Why?

Contacted Greenspace 360 L.B. Hounslow's parks contractor. All I wanted was to ask was when we could expect to get the grass cut in our small local green area - and was somewhat gobsmacked at the reply I got which started by thanking me 'for reaching out to us'! (Followed by a four paragraph e-mail covering issues that had not been mentioned.) Apart from the fact there were several inaccuracies and misunderstandings on the part of the responder, I really do wonder what happened to a simple- 'thank-you for your e-mail' or 'thank-you for contacting us'? Must we really be subjected to this gobbledegook - please can't we just stick to plain English without all this nonsense? Not sure how I should couch my emails in future, but I think this could provide hours of amusement dreaming up an appropriately dopey greeting. Give me strength.

Vanessa Smith ● 2725d2 Comments

"the reply I got which started by thanking me 'for reaching out to us'!"Yep - the world is going crazy with this nonsense. What about the bored customer service clerks who are extremely unhelpful, can't or won't solve the problem but they end the dialogue with asking you if there "is anything else they can help you with".The will come a time when we are rushed into hospital and the Doctor will thank us for reaching out to him or her.

Steve Taylor ● 2706d

It's not just Greenspace 360 that indulges in this gobbledegook.  Talk Talk go through a good 10 mins of nonsense telling me how important I am to them, how much they want to help me,  how very important I am, they're there to do nothing else but help me.  Now I'm am downright rude I suppose, as soon as they start, I interrupt to say I know I'm of vital importance and they want to help - so PLEASE LISTEN TO ME and reply in simple terms or put me through to a person who will actually help!  Grr.  Several other companies indulge in this too.  Mostly LBH but they are not alone, I've had emailed answers back where the bod replying has obviously never read a single word of my original complaint.  It has taken three or more "goes" before I've elicited a proper response.  I have a feeling these companies must employ the uneducated to act as baffles/padding between the public and the man/woman supposedly in control in the fond hope I'll give up and go away!

Jennifer Selig ● 2725d