A cautionary tale. My son has a nasty cough, as he works in the care sector - he decided to get a test, he doesn't drive and sent for one - apparently coming in the post. Hounslow's website says there are walk-in tests tomorrow in Bell Road - and we also have Twickenham nearby but you have to go in a car. My husband said he would be willing to take him keeping all the car windows down and both of them wearing masks. Problem - now he has a postal test booked he cannot cancel this to re-arrange a walk-in for tomorrow. The 119 no. is pretty useless, no - cannot do they said, quite why someone can't press a button, cancel and tell him to go on the site again and re-book a walk-in, who knows? He enquired as to why the NHS site doesn't have a link to nearby walk-in sites so that people would automatically see what's available, good point they responded! In this instance Hounslow's information site has proved to be a far better bet. My son would like to get back to work if he hasn't got Covid - but with the post having a backlog - doesn't look like that'll happen anytime soon. Joined up thinking? What happened?
Vanessa Smith ● 1211d