BEWARE - a cleaning company called 'PERFECT CLEAN'
Address: 496a Bath Rd, Hounslow, TW5 9UP. Tel: 0800 089 0102My mother got 3 quotes from companies from the BT Directory to get her carpet & sofa cleaned. She chose the middle quote (Perfect Clean). After they had been her carpet & sofa were sodden, but she wasn't sure what to expect (i.e. how wet they should be) so opened all the windows/doors as instructed. The next day wasn't much better, with a strong, putrid smell she describes as cauliflower, I describe as 'wet dog'. Despite leaving all windows/doors open into the early hours (shivering!), the smell just got worse, so she contacted them again & a day later they sent the same cleaner who recleaned & sprayed the carpet with 'perfume'. As the perfume evaporated, the smell got worse again & she has sat at home shivering for days now.I phoned Perfect Clean on Sunday morning (they advertise as being a 24/7 company) and after going through this with them again and asking them what they were going to do about my mothers carpet I was told to "sod off & we aren't coming around again".I thought you might be interested to know about Perfect Clean's wonderful customer service! I hope you do not have the misfortune to experience it first hand.We just hope the smell dissipates & that the carpet, underlay & floorboards are OK.I have contacted Watchdog & have the telephone number for Trading Standards.
Lynn Clark ● 7211d4 Comments