It can be such a slow progress at times.
Ref: 260394/1 Dear Mr Fisher Thank you for your recent e-mail, which I received on 04th October 2005. One of my team will look into the points you raised, and get back to you as soon as possible. My team will aim to give you a full answer within 15 working days. However, we are currently receiving higher than normal volumes of correspondence which means that it may take up to 20 working days. I apologise in advance for any delay caused by this and thank you for your understanding. In accordance with the company procedures we will only use the information you supply us to respond to your correspondence.If you have marked your correspondence as confidential, your contact details will not be passed on. Please be aware this may limit our ability to respond to your enquiry, suggestions or complaint.If you are unhappy with the response you receive, you may wish to contact London TravelWatch. This is an independent watchdog body, set up by parliament to represent the interests of passengers. They can be contacted at the following address: London TravelWatch 6 Middle Street London EC1A 7JA Once again, thank you for taking the time to contact us. If you have any other queries, please get in touch with me. Yours sincerely Correspondence Support Manager
Paul Fisher ● 7204d0 Comments