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Brentford and London shamed by TfL incompetence

We went to the Womens Euros at the New Brentford Stadium last night. with some long time German friends who came over especially with their children.Pre match and during the match it was excellent.  Apart from the reliance on phones for tickets and a raft of bag restrictions not on the useless UEFA tickets app ( wonder if this was why Paris was such a disaster) it could not have been better. ( Apart from the result - I was supporting Denmark !!)Brentford FC played host and the organisation and presentation was second to none. Exemplary.But the whole evening was ruined post match.Yet again, the public transport was shambolic to the point of embarrassing.For those who do not know the locality, Public transport is key. Just like any event in almost any city. It's foolish to go off wandering a district in the dark which has a bit of a reputation and the Germans and Danes do have guidance that warn of this. It says use public transport.It's getting late, it's now dark and there's no public transport co-ordination whatsoever. Not one TfL or London Buses person in sight.  ( Completely unlike Pride which we also all went to last week when almost every second person was a TfL vest clad assister or reveller, as they all seemed to be enjoying it to the full.)So there's a 29 minute service on the 65 on a faulty Countdown display.App were not working properly either. Southbound buses were running almost empty but no northbound bus for 45 mins.Similarly 237 and 267 bus stop was equally chaotic and 267 running with the destination London Road - Chertsey Road. Where's that if you are not a local ?Delays boarding as almost everyone was asking where this actually was.  Short of Twickenham station - which is a recommended location for hotels and train services. Then with at least 80 people still waiting to board another 267 for Fulwell stops short of the stop, lets a few people off then drives straight off, missing the stop and leaving those waiting passengers stranded.  Bus was almost empty. Next 267 full and a third arrived able to load most , but not all on. 2 out of 4 267s terminated short. Similarly 237s were also short destinations.Meanwhile the 65 heading to Ealing queue was heaving mainly with Danes and Germans and with young children. Including us.When a bus finally showed up the driver stopped at the back of the queue - not at the correct marked position. A complete stampede ensued with a man on crutches pushed out of the way.Many boarded by the middle door ( common in Denmark and Germany ) only to find they could not pay. The driver left his cab and remonstrated with them. Then they found that the card reader would not function with their cards anyway. More delays for those lucky enough to get aboard.Another 65 came along completely full and did not stop.  The third one also near full, took just 7 passengers and was full to bursting. We got one the next one which was also full - by now 1hour and 10 mins after the game had finished.At last heading home with many worried that they may not make their hotels before the last trains and with tired and children and anxious wives.So barely up the road and roadworks blocking Brentford High Street and Ealing road.Who on earth scheduled white lining on an international match day event known for months?It gets worse. Arrive at Ealing Road / Great West Road and packed bus in front has been terminated there. Very angry German and Danes now trying to board a packed bus with another right behind also packed.Then another delay. A4 is snarled up as there are more roadworks to the left and it has jammed up the Junction roundabout.All in all almost 2 hours to see our friends off safely.Those German and Danish disgusted by the third rate public transport service. I asked a driver if Centrecomm ( who control buses ) were aware of the event. The reply was they did not want to know and did nothing other than terminate services to Ealing. No extra had been scheduled.The conversations were largely locals apologising and very embarrassed about the dire state of facilities for visitors.But this is rank unprofessionalism from TfL - who did know and did nothing.This is not the first time as last season was also marred with transport chaos at big games.But it was so bad that one wonders if this is deliberately engineered chaos to make a political point?  Who on earth sanctioned roadworks on not one but two key exit routes?Why were no extra buses laid on or existing buses not turned for the busiest section?Shamefully disgusting and ruined what was otherwise a great evening and hugely damaging to the district and the hosts for the event.

Raymond Havelock ● 1115d15 Comments

I use the network extensively all over London, always have. Locally it's usually the 65, E2, E8, 195, 237 and 267E2 and E8 very good but the Countdown is dreadful and "2 mins" either means 25 seconds or 15 minutes. 267 very good but since the hideous delays from Hammersmith King St all the way to Kew Bridge has become a long slow journey and now rarely use it. It's quicker to take the tube and bus it from South Ealing.237 always overcrowded.But most used is the 65. Prior to Ken Livingstone's Bus Plus it was unreliable to the point of unusable from the day they got rid of conductors and Routemaster buses but had been the most improved route since London United took over the route. So very much better than the debacle of Kingston Bus and the tendering contract nonsense of LRT.But it has again become very erratic of late.  Very long waits in the evening, journeys cut short. Full buses. and the bad habit of buses jumping the stop with a full up bus at the stop.On the plus they seem to have the nicest drivers and the route is by far the most pleasant.  New buses are rather drab inside and very rattle prone.Worst has to be the 207/607/427  Has been messed about, but the behaviour of too many on that route makes it very oppressive to ride on. A hard job for the drivers.  Closing so many bus garages in West London has caused massive recruitment and operational issues with huge costs and a downturn in workers conditions and incomes.Hanwell, Kingston, Norbiton, Acton, Alperton, Southall, to name a few replaced by temporary sites with minimal facilities and inferior working conditions and limitations on operational versatility. And, of course, local employment for unsocial hours occupations.

Raymond Havelock ● 1106d

Don't get embarrassed by public transport in London after a major public event. Having been to quite a few such events in Germany over the years, I'm well used to walking 2-3 kilometres home late in the evening rather than hanging around for public transport. The Oktoberfest for example. The number of people crossing roads where trams and buses run, slow down the system, even where everyone sticks to pedestrian crossings. You also have to queue to get out of the closest subway stations. Queues are controlled by police, who refuse exit until crowds have thinned out. The same procedure is followed when people try to get into the stations at the end of the evening.When very large numbers use public transport at a set time, the minimum intervals between buses, trams and trains are increased to allow passengers time to get on or off. No additional amount of buses or trains can remove the need for queuing because of this additional time required. So planning alternative routes and methods of transport by the individual before going to an event is crucial - mobile networks always get overcrowded after an event, so can't be relied on for up-to-date information. As for empty buses going southbound, if they didn't pick up many passengers in Brentford, they'll have picked up quite a few of the thousands exiting Kew the Music. Football is not the only game in town! Next week Kew the Music will have finished so it should be easier for 65 users. Fully laden 237 and 267 buses near Kew Bridge probably won't change: smart users will have walked back from the stadium to Gunnersbury station and got on there, hoping for shorter queues.

Sue Rowe ● 1114d