I suggest you keep phoning them and ask for an email address if a manager. Always best to put things in writing if you can. You might want to try contacting the media too, just to put a bit of heat on them.Thames Water is notoriously inefficient and much of its work is subcontracted to companies where there is no direct channel of communication. They turned up unannounced to do major sewer work on our road some years ago. Four workmen, temporary lights, diggers, cages and skips, the whole kit and caboodle.I contacted TW about it as we’d had no notice if works at all, cars were being towed away and the disruption was likely to be huge. A collapsed sewer was the reason, allegedly, and work would take two to three weeksHowever, the whole sorry circus sat on the road for three days, while the workmen whiled away the time in their cabs. Not one second of work was done. On day three a manager arrived from head office out in Reading. A workman was dispatched down a manhole for several minutes. Once he emerged they all started packing up and left within the hour.According to the manager they couldn’t do the work because nobody had ‘scoped out the job’ before issuing the works order! Really? What sort of organisation does that?‘Not to worry,’ said the cheerful manager, ‘it’s all covered in our budget.’ Little wonder TW is in such financial dire straits if its that cavalier with our money.In the end they came back and did the work in a day during the summer holidays.
Simon Hayes ● 275d