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PaulUnfortunately the problem isn't just one of providing the technology.  One needs a support system to back it up.I was presented with a wonderful laptop by the council which lasted me a few months before the power cable malfunctioned.  It was, by all accounts, a special type of power cable which I could only obtain through the council and not directly from the supplier.  So I requested a replacement.  Six weeks later I still didn't have it, and was only able to get back into my computer thanks to the generosity of Councillor Peter Hills who kindly lent me his.A few weeks later one of the keys came loose.  It couldn't just be secured, apparently.  Major surgery was required to the keyboard.  The keyboard was opened up but couldn't be relocated in situ because we didn't have any superglue!  I promise I am not making this up.I found out my mailbox was full when somebody complained to me about unanswered e-mails.  I couldn't tell it was full because I couldn't even access it.  E-mails sent to my "corporate" address were supposed to forward automatically to my "proper" address, but this stopped happening somewhere along the line for no apparent reason, and with no warning before or after it happened. The multifuncton printer which came as part of the package didn't multifunction.  The scanner didn't scan.  Our IT department didn't know why this should be, but weren't able to do anything about it.I'm afraid that if the London Borough of Hounslow provided me with broadband, or for that matter an elastic band, I wouldn't trust it to work.  Councillors need to buy their own, as I have done.  I haven't even put in a receipt because I couldn't be ar*ed with all the trouble.Nearly eight years after having been told that Hounslow was working towards a "paper-free" system of communication there is still a rain-forest somewhere in Brazil with my name on it.  I receive more paper now than I even did.Maybe we should sub our IT operation out to your company?

Phil Andrews ● 7025d

Thanks for the comments Ann.  Do you mind if I separate one comment you made in order to make a point, myself?  I don't consider it a war with anyone.  I see it as a natural conversation, from which you hope an ever improving Council would takes bits and use them to improve their services - I am just a simple (no jibes puh-leese!) ratepayer and this is how the services within this area are working - what a loss of money!  What a loss of quality of life to many people around here.  A very few developers who unchecked, run roughshod over everyone else, and then wander home to their safe and quiet houses at night.Knock on a few doors around here and you will hear the same story over and over again – and often people who have lived here for years have decided to sell out and move on to regain a quiet life.  You think with the planes overhead that there would be some consideration to people living here about other noise – particularly on the Community quiet times at the weekends and after 6 in the week.  There also ought to be a rapid response reply to disruptions or damage to community property – often it can be caught when it is actually occurring – but what is the point of anyone reporting anything?If the Council had a rapid response team at weekends to visit building sites and tell them to stop working, and then to fine them because they have been found to be working, either they would not do it again, or there would be a huge ‘rainy day’ kitty maybe for HM Magazine?After my comments about Councillors having broadband to download information from their e-mail accounts – it would be nice if there was some check of mail boxes and those whose mail box rejects mail because it is full, should be given a bigger one!E-mail to Adam Beamish last night was rejected as his box was full again.  Somebody in his position (and there must be others too) is bound to have photos/petitions/links to photo’s sent to him, so can’t he have a larger one?

Sarah Felstead ● 7025d