PaulUnfortunately the problem isn't just one of providing the technology. One needs a support system to back it up.I was presented with a wonderful laptop by the council which lasted me a few months before the power cable malfunctioned. It was, by all accounts, a special type of power cable which I could only obtain through the council and not directly from the supplier. So I requested a replacement. Six weeks later I still didn't have it, and was only able to get back into my computer thanks to the generosity of Councillor Peter Hills who kindly lent me his.A few weeks later one of the keys came loose. It couldn't just be secured, apparently. Major surgery was required to the keyboard. The keyboard was opened up but couldn't be relocated in situ because we didn't have any superglue! I promise I am not making this up.I found out my mailbox was full when somebody complained to me about unanswered e-mails. I couldn't tell it was full because I couldn't even access it. E-mails sent to my "corporate" address were supposed to forward automatically to my "proper" address, but this stopped happening somewhere along the line for no apparent reason, and with no warning before or after it happened. The multifuncton printer which came as part of the package didn't multifunction. The scanner didn't scan. Our IT department didn't know why this should be, but weren't able to do anything about it.I'm afraid that if the London Borough of Hounslow provided me with broadband, or for that matter an elastic band, I wouldn't trust it to work. Councillors need to buy their own, as I have done. I haven't even put in a receipt because I couldn't be ar*ed with all the trouble.Nearly eight years after having been told that Hounslow was working towards a "paper-free" system of communication there is still a rain-forest somewhere in Brazil with my name on it. I receive more paper now than I even did.Maybe we should sub our IT operation out to your company?
Phil Andrews ● 7025d