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Ladies & Gentlemen,I believe that this is becoming a bit unconstructive. Everyone is indeed entitled to their opinion, and certainly opinions that are worthy of helping my business grow.Jim I can only apologise for the poor quality of service you rec'd, it certainly is not acceptable. I am very hard on the staff for providing the service that is demanded of an establishment such as ours, to include the greeting of customers, and of course saying goodbye.It is hard for a new business to get this right from the begining, and one of the biggest issues I have is of finding the right kind of individuals who will fit in with the business and work to the levels that I desire of them. Naturally it is a process of trial & error, and yes, I have had to lay off staff members because of them not coming upto scratch. I cannot be here 100% of the time and do at times rely on staff members to provide a consistent level of service.I don't quite have the luxury of Prezzo's who have staff brought in from other stores to help get this new restaurant off the ground. I have had to start from scratch and naturally i am as keen as any business owner to ensure that desired expectations are meet as quickly as possible.As a side note, in terms of the beer, we have always priced a bottle of our 'house' beer at £2.50, which I still feel is a very good price considering the environment that one has it in.Jim, I would appreciate it if you would give us another shot, see if the service levels are more to those that one would expect. Please do ask for me, and if around, it would be my pleasure to meet with you.Mike, I also take your point on board, it is just that sometimes I do get a touch overprotective about Grounds and do not appreciate postings on the forum that do not hold any truth and of course which are postings that are read by many who have an interest in Brentford.Mike, again,please do come in, have a coffee and hopefully meet with me too.Again, to all I welcome your feedback comments and suggestions, and look forward to seeing you here soon.RegardsBob Chadda

Bob Chadda ● 6833d

From Bob Chadda, Owner of Grounds Cafe & Wine Bar.I cannot understand how you came to the conclusion that we recently hiked our prices, as apart from the opening offers (for 2 weeks only) we did when we first opened, we have not increased our prices at all, despite us having hikes in rent, rates & utilities.Grounds has always been a destination Gourmet Coffee Bar, and will always remain so. We have been evolving our offering over the past 6 months, and will continue to do so.I have spent a great deal of time, effort & finances in bringing something like Grounds to Brentford. I am here for the long run and from the feedback we get every day, our customers appreciate having something like Grounds very much in Brentford.If I wanted to be in Chiswick ( although I have nothing against Chiswick ) I would have certainly set up shop there in the first place. Far easier, do you not agree?Brentford is certainly getting it's own personality, but a new regenerated one, and one that certainly caters for the "ordinary people" who live in Brentford both old and new. Maybe you don't recognise this?Where Grounds is situated, Brentford Lock, is an asset to Brentford, it is an amazing location and you'll be hard pushed to find anything quite like it in London.I am an independent business and every day is a struggle, unlike the Prezzo's of the world who are corporate run, and so appreciate the support from the community of Brentford for their local independents. I hope too that you can see to doing the same.I welcome your thoughts and those of others, it is the only way a new business will florish and look forward to an open dialogue.RegardsBob Chadda

Bob Chadda ● 6833d