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Dear Sarah,Forgive the delay in coming back to you but I have been laid up with a virus till yesterday.  I have had a very full reply to my enquiry over this matter from the Head of Waste Management Natasha Epstein.  One the one hand I appreciate the difficulties that they have been experiencing with regard to fly-tipping at the Homebase site and the lengths they have gone to curtail illegal activity.  I also appreciate that, faced with Homebase’s demand that they move the recycling centre, they did not have much choice.However, what I cannot understand and will be seeking answers to, is • why there was no consultation with ward councillors on IBAC – myself and Cllr Harmer have both demonstrated out interest in talking rubbish in the past – so that we could take soundings from the community at large• why the removal of the containers could not have been delayed until there was a viable alternative?  -  my first kerbside collection is not until the 10th March and I already have three bin bags of plastic recycling.  The temptation for the ordinary citizen to simply put it out with the other black bin-bags must be immense particularly if they live in a flat. I’m lucky, I can store it – alternatively, I’m tempted to take it in to the Civic Centre and put it through the internal post.Furthermore, I want to challenge the assumption that ‘the kerbside collection of plastics and cartons means there is less need to (sic) such facilities’ Certainly the kerbside collection is going to be useful and welcome but it is currently only fortnightly.  I certainly don’t want this area to lose completely  what has been a useful resource  -  that has encouraged recycling -  until there is an alternative that is at least as good: I think that we should be looking to site an alternative (though possibly smaller) facility in the vicinity.I have asked for this matter to be put on the agenda of the IBAC Monitoring meeting on the 5th March (7:30pm at Brentford Free Church) so questions can be posed to the Lead Member on this matter, not only by myself but, since this is an open forum, by members of the public too. Sincerely,Jon HardyCllr for Syon Ward

Jon Hardy ● 6015d

Well done Sarah!  It takes tenacity but it is worth it. It is a shame that a little bit more effort wasn't taken to complete the job though isn't it?  What happened to taking pride in your work?  I hope you have emailed the photos in to the Council/Councillors.  Community Recycling Banks are important and there do not appear to be very many in Hounslow - or perhaps it is just that they are not promoted. In the increasingly small spaces that we all have to live in there is often the need to recycle waste (most of which CAN be recycled) in between the weekly collections - eg: all the bottles and cans after a party; cardboard boxes which are very bulky even when flattened (generally you just have to undo the bottom); clothing when you return to your homeland and have exceeded suitcase space; when you move flats/house; etc etc.  A routine weekly collection cannot be the only answer - more flexibility is needed.  Kerbside collections were introduced to make recycling easy FOR RESIDENTS.The supermarkets were insisting that all this packaging was what the customers wanted - until the customers rebelled. The less waste you make - the easier it is to deal with.Take advantage of the Council's waste reduction info!  Stop all that unsolicited junk mail by registering your address and getting a No Junk Mail sticker.http://www.hounslow.gov.uk/index/environment_and_planning/recycling/waste_reduction.htmThere is both a Brentford Recycling Action Group and a Chiswick one. The Chiswick Recyling Action Group used to publish a good A-Z directory of where and how to recycle or reuse items locally.The lucky people of Hounslow are eligible for free compost bins as well aren't they? And reduced price wormeries - much more interesting!Interesting that the Report-It forms do not seem to cover the Community Recycling Bins.  Maps to locate things you want to report would also be good - as LBE and fixmystreet.com have.

Philippa Bond ● 6020d

From the bags being left to split open out on the street it is clear that the message about responsibility for rubbish has not got across.  :-(Any anger about the 'mess' should be directed at people leaving their rubbish out and not at the Council for not collecting it.  The next thing is it will be considered a Cllrs fault when this is a straightforward working of the section monitoring it, within.There is an issue with the recycling point at Homebase  (Syon Ward?).  There has always been some fly tipping there but it was cleared on a regular basis.  Maybe the new team does not know that it should be checked regularly.  I often see the solitary litter picker walking past outside on the pavement, studiously ignoring the rubbish flowing through the hedgerow from the bin side in the car park.  I am a great believer in using your people on the streets as eyes and ears - if it is not in his contract to put the picking stick into the hedge, could he not check the state of the bins and maybe send in a photo for somebody to answer in haste?  Personally I do not see why he could not clear out the whole hedgerow as a part of his job and report back on the state of the bin area.Since the new contracts the site has been a total health risk - I have seen rats on at least 2 visits - and you have to walk over goodness knows what rubbish in order to use the bins.  The fly tipping now seems to be ignored.I went to take my plastic there today …This guy has his leg in the air for a good reason

Sarah Felstead ● 6025d

Don't both Hounslow and Ealing ask that you keep your rubbish on your own property for collection?  Most Councils do.Here is what Hounslow says about the icy weather (and the dustcart's predicament gives a good reason for them not being on the road.  It is safer for everybody else!)"Rubbish, waste and recyclingSevere weather - disruption to services  Rubbish and recycling crews are now operating their normal collection routes.However due to the icy road conditions they may be unable to access some side roads so some collections could be missed.Weather permitting we will try to collect any missed collections as soon as we are able but due to the current conditions rubbish and recycling collections are taking longer than normal.Residents are advised not to leave any uncollected rubbish on the pavement or road.  Where possible, they should place it on their property in a place that is visible to the crews. Alterrnatively rubbish should be taken back in and left out on their usual collection day next weekAny rubbish that is not collected this week will be collected as part of the normal collection next week.Coming soon - your new and improved recycling services !You can already recycle:Glass jars/bottlesFood tins/drinks cans, aluminium foilAerosol containersCardboard and paper Telephone directories Textiles and shoesEngine oilCar and household batteriesFrom 2 March you can also recycle:Mixed plasticsFood wasteGarden wasteFood and drink cartons Mobile phones and printer cartridges Paper using your new blue bagYour new containers will be with you by 23 February.  Until then please keep using your recycling box.If you live in a flat new services will be on their way later this year.Further information will be available shortly.Contact usReport a missed collectionRequest a new recycling boxFor general rubbish and recycling  enquires:E-mail: recycling@hounslow.gov.ukTel: 020 8583 5555Fax: 020 8583 5134Waste Management TeamLondon Borough of HounslowCivic CentreLampton RoadHounslowTW3 4DN"

Philippa Bond ● 6028d

Anyone else had the letter from LBH Street Management :Dear Resident,Re : Problems with your recycling collectionThe Recycling Team would like to apologise for the problems that we experienced with collecting recycling after the Christmas period. You will have received a leaflet before Christmas explaining that there would be no collection during the Christmas week for residents whose refuse and recycling collections fall on Christmas day. On your road the refuse was then collected, as it should have been, on the 2nd January. However, your road was missed by the recycling collection.Due to the very large amount of recycling left out, because of the break in collections, and the extra recycling made over the Christmas period, our collectors took considerably longer than expected to complete their rounds. They were also further delayed by having to return to the depot in Greenford to empty the vehicle before returning to continue with the collection. Many of our crews were out until 6.30 or 7pm having begun work at 6.30am.Unfortunately, along with some staffing problems, this meant that not all roads were serviced on 2nd January. We would like to apologise for this on behalf of the London Borough of Hounslow and our contractors ECT Recycling.Next year there will be no change at all to your collection days, with service as normal on the 23rd and 30th December 2008 and 6th January 2009.To apologise for the problems you experienced we would like to offer you the opportunity to use the garden waste collection service free of charge. Please take this letter to your local library where you will be able to pick up five garden waste collection sacks free of charge until 31st March 2008.The Recycling Team would like to wish you a green 2008  and encourage you to continue recycling this year !Yours faithfully,Naomi HawkinsWaste Reduction and Recycling OfficerLondon Borough of Hounslow

Tim Henderson ● 6369d

"Steve indicated on another thread that he preferred decisive leadership and criticised my argument in favour of prior consultation. I have no problem in agreeing to differ on this." I did indeed and for ease of reference I'll repeat the criticism uttered on the thread about KPMG as I stand by my view:'Consultation with the masses is overrated and costly. The last administration consulted too much and achieved little. This administration was elected to make changes. They weren't elected to ask the community how to do their jobs. I would expect them to make key decisions and if senior officers are unable to advise them appropriately I would expect professional consultants to be brought in. Efficient Councillors would have a handle on what the community expects of its administration and make the required changes. Why would the Executive need to consult further? They already know what taxpayers want. A daily glance through this forum works wonders too.' On this issue of fouled up rubbish collection and inefficient communication on the issue,  John Connelly asks if "our resident Executive poster could explain why the "member lead" Council #*/@ed up on this issue? Wouldn't it have been an idea to consult on the fortnight gap before decisively pressing on and messing up?"Whilst I believe John has been a little mischievous in mixing up my comments on two different threads, at the risk of taking them out of context,  I am quite happy that he has done so as I don't really believe that the "member lead" did actually foul up in her own right (although I respect the fact that our resident Executive poster wants to glean more info).  I certainly wouldn't expect the Executive to waste time and money 'consulting' on the fortnight gap when clearly it wasn't going to work. So, in my opinion, whilst the Executive Lead Member is answerable,  the officers who took the decision are accountable. The question on whether the Department Head should have consulted with the Lead Member before making such decisions is of course debatable and if officers are expected to check with Executives every time they make a move one has to question departmental competence. We thus go round in a full circle to one of my original observations regarding KMPG viz  -  'if senior officers are unable to advise them appropriately I would expect professional consultants to be brought in.'  Clearly, from residents'  experiences  and various threads on this forum,  LBH  SMPP needs  to alter its methods drastically and that requires an Administration with strong, effective leadership that isn't afraid to make decisions.

Steve Taylor ● 6419d

Cllr Jon Hardy wrote:"I have spoken to Graham Flynn Operations Manager at ECT who tells me that the schedule for pick-ups over the Christmas break was the brain-child of Street Management and Public Protection (SMPP) at Hounslow. I am not letting this go since it is only a matter of weeks before Easter and this needs sorting out. I do not accept that the volume of recycling could not have been anticipated (anyone with half a brain could realised that there would be a lot of wrapping paper and packaging over Christmas - I mean, Duh!)"Natasha Epstein, Head of Waste Management Services wrote:"Residents are advised to use recycling banks around the borough, Tesco Osterley or Mogden Lane and Somerfield Brentford are the largest sites in the area. Additional rubbish can also be taken to Space Waye Reuse or Recycling Centre in Pier Road Feltham TW14 0TH or their nearest Reuse and Recycling Centre in neighbouring boroughs. The longer bags sit on the street the more unsightly the borough looks and increases the chance of litter as a result of bags being ripped open."  Duh!"As long as residents do not put their rubbish on the pavement there should be no health and safety risks."  Duh! Sarah Felstead wrote:"It was the recycling which caused our difficulties and I ended up making several trips to the paper and card bins at Homebase (extra fuel) as we were threatened with disappearing under the mound.  I am lucky to live near to the recycling centre..." I too was one of the hundreds who made several trips to Tesco's (full) and Sainsbury's  (Kew)  recycling skips to deposit my uncollected waste so I certainly hope Cllr Hardy takes this debacle up with the Administration as it makes a mockery of Hounlow's  "A Greener 2008" booklet where Cllr Leader Peter Thompson told us in his Leader Article how a greener community is so important to this Administration. "Those days are over" he promised us. "By showing our personal commitment to the environment, every one of us in Hounslow can help make our borough a voice for real environmental leadership, showing as individuals and as a council, we're serious.... "    Cllr Thompson was also quick to tell us how delighted he was to join other London Council leaders in approving a new bill that will seek to ban the distribution of free plastic bags in the capital.  It seems a pity he hasn't yet been able to demonstrate able environmental leadership in his own borough instead of allowing his Council officers to encourage taxpayers to pollute the area further by driving their own recyclables to Tescos and Somerfield in Osterley and Mogden Lane (and neighbouring areas!! )   

Steve Taylor ● 6422d

The inhabitants of Naples have a similar problem but with a drastic solution:Army intervenes in Naples rubbish crisisFred Attewill and agencies Monday January 7, 2008Guardian Unlimited The Italian army was today called in to start clearing festering piles of rubbish from the streets of Naples as the country's prime minister, Romano Prodi, vowed to solve the problem "once and for all".Troops were concentrating on bulldozing rubbish from outside schools, which were due to reopen today after Christmas, amid rising health fears.Dustmen stopped collections more than two weeks ago in the latest development in a decade-long saga. Residents have resorted to burning the rotting mounds, raising alarm over toxic fumes.Firefighters have tackled blazes around the clock as residents have tried to dispose of the estimated 100,000 tonnes of waste that has accumulated on the streets.Rubbish collection has ground to a halt because all the dumps in the Naples area are full and a new incinerator that was supposed to be ready at the end of last year is still not complete.The problem has been compounded by the city's mafia, the camorra, which is said to make millions of euros from the transport and illegal dumping of waste. It is accused of sabotaging plans for new incinerators.Anti-mafia investigators say the camorra even processes waste from factories across Italy at cut-price rates.Camorra-controlled waste disposal - by burial or burning - has poisoned the environment so badly that people in some parts of the Campania region are three times more likely to get liver cancer than in the rest of the country, Italy's National Research Council told Reuters news agency.Some residents have also bitterly opposed plans for new dumps. People in the suburb of Pianura today clashed with police at roadblocks they set up to bar access to a long-closed garbage dump that authorities are trying to reopen to ease the crisis. Residents say the reopening would pose a health risk.The latest crisis has prompted calls for the resignation of local officials who had promised to solve the long-running rubbish problem, but the authorities have blamed organised crime, bureaucracy and residents' protests for hindering the construction of dumps and disposal plants.Prodi was today due to hold high-level talks with the environment, interior and defence ministers to devise a long-term strategy to solve the problem.JL

Jim Linwood ● 6423d

I would like to hear what the collection people thought about this new arrangement.For us this was a total pain and I would question the judgement of messing around with what is normal - bank holidays will = delay in rubbish collections.  I feel the same when the supermarket moves complete isles around thinking this will encourage me to 'explore'.It should be up to us to establish when the collection would be, and up to us to keep the rubbish within our property line - including what is spilled from split bags but predictability is the Councils best friend in this situation.  Did I see the slogan "your rubbish your responsibility", on EalingToday?I did wonder if it is a trial to see how 2 weekly collections would be received?It was the recycling which caused our difficulties and I ended up making several trips to the paper and card bins at Homebase (extra fuel) as we were threatened with disappearing under the mound.  I am lucky to live near to the recycling centre and the only difficulty I have ever had there was when the lids to the plastic recycling skips were left closed - a quick e-mail to (forgotten the lady's name but she has posted on W4) met with a quick and positive response.The people who ignore the bank holiday issue will ignore it whatever arrangements made with collections.Jim has touched upon how the main rubbish collection stays the same - yet their work load must be significantly reduced, so should the working of the teams be looked at?Common sense from the users point of view (customer service - which includes Councillors knowing about a change such as this) includes the sight last year of the litter-picker making his way along the street on his same working day when the collection had been delayed by the bank holiday, so he was picking around the bags in the street; and the weed spraying team who were sent to spray this area on rubbish collection day so were spraying around the bags.

Sarah Felstead ● 6423d

A couple of roads nearby did not have their recycling collected on either Weds or Thurs so I contacted the officers concerned. Here's the reply:Thanks for your email.  New Road in Brentford has been visited by the collection crew as of this afternoon (04/01/08), and all boxes have been cleared.  I have spoken to the Operations Manager at ECT Recycling who has passed on his apologies for the delay in the collections.  He has explained that the reason for this is that it has been an extremely heavy collection round, and the vehicle is having to go back to the depot  in Greenford regularly to unload.  This collection has had to be pushed over to an additional crew during today’s collection. We will be reviewing Christmas collections during an Operational Meeting we will be having with the contractors next Friday 11 January.  During this meeting, I will raise your concerns of residents being put off recycling due to the erratic collections and the appreciation of accurate advice.  I've replied to say that we should be pleased that we are in an area where people are keen to recycle and that we should not put in procedures - such as fortnightly collections - that may deter residents from recycling, especially at a time when there is likely to be much more to recycle. So, I hope that we have seen the last of fortnightly collections.I've been concerned for a while that the system of collection may have to be rethought. The vans that sort and collect at kerbside don't have a huge capacity and trips to Greenford and back are not an effecient use of time. BestMatt HarmerBrentford ward councillor

Matt Harmer ● 6425d

SteveSome months prior to the 2006 local elections, I was amazed to discover that a Public Meeting had been called by LBH as part of a consultation exercise over the proposed closure of the bridge over St. John's Road, and that the three (New Labour) Syon ward councillors had attended.  No invitations, nor notification, had been sent to any of Isleworth ward's three community councillors.For those who are unfamiliar with the political geography of the borough, the boundary between Syon and Isleworth wards runs along the centre of St. John's Road and the closure was therefore of equal relevance to both wards.A simple error one might think, and I would have been prepared to accept this.  However I wrote to the officer in question asking "is there any reason why the Isleworth ward councillors were not included in this consultation, when the closure will affect residents of Isleworth and Syon wards in equal measure?".His reply was thus: "Dear Councillor Andrews, I can confirm that there was no reason why residents of Ward 16 were not consulted.  Yours sincerely...".Call me naive, but I had actually been hoping for something along the lines of "sorry, we apologise for our mistake", or even possibly an explanation.I later discovered that "Ward 16" was in fact officer-speak for the community of which it is my privilege to be an elected representative.We are now having similar, ongoing difficulties with consultation across the Syon and Brentford ward boundaries and I routinely bore my Area Committee colleagues by highlighting, and minuting, every such example which comes to light.It will be resolved, but Hounslow has an ingrained mentality and culture which took many years to develop and which will not be reversed overnight.In the meantime however, if I am not consulted over something and I am asked, I will not pretend that I was.

Phil Andrews ● 6433d

Hi Lynn,I contacted the Head of Waste Management Services after reading your posting asking if she could provide some more details on this matter and I have now recieved this response which I hope makes things clearer,Kind RegardsPaulDear Cllr Fisher, Thank you for your enquiry into the Christmas collection changes. Yes I can confirm residents that would normally not have their rubbish or recycling collected on Tuesdays will have no collection on Christmas Day, and will not have a collection until 2nd January. I have attached the document detailing the collection days This collection model has been chosen for the following reasons: 1) It allows collections to get back to normal collection days as quickly as possible while limiting the disruption to residents (with 2 weeks of changes rather than 3 or sometimes 4 weeks as happened in previous years). This is crucial as the streets are generally untidy over the holiday period as people start putting their rubbish out before their normal collection day. The longer bags sit on the street the more unsightly the borough looks and increases the chance of litter as a result of bags being ripped open.2) The collection changes model is reasonably repeatable long term with the day of no collection changing every year so residents are only effected once every 5 years (except leap years have an effect on this). This consistent message of no collection on Christmas day and everything else moving one day forward is very important. In previous years residents have always been confused over the day of collection, especially when the bank holidays fall on the weekends. During Christmas 2004/2005 and 2005/2006 many residents had to no collections for 12 days and 10 days respectively, but it took 4 weeks of changes to get back to normal. As long as residents do not put their rubbish on the pavement there should be no health and safety risks. Next year residents on a Tuesday will have no change to their collection days at all with rubbish being collected as normal on 23rd December 2008 and 30th December 2008 and 6th January 2009.Residents are advised to use recycling banks around the borough, Tesco Osterley or Mogden Lane and Somerfield Brentford are the largest sites in the area. Additional rubbish can also be taken to Space Waye Reuse or Recycling Centre in Pier Road Feltham TW14 0TH or their nearest Reuse and Recycling Centre in neighbouring boroughs. The recycling team also offers the 'Go Green' scheme to help residents reduce the amount of rubbish they throw away. I apologise that I didn't contact you and other Cllr's in the ward affected with this information in advance of it going public. Please do not hesitate to contact me should you need any further information Kind regards, Natasha Epstein Head of Waste Management Services London Borough of Hounslow Civic Centre, Lampton Road Hounslow, TW3 4DN

Paul Fisher ● 6463d