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I wonder if anyone is looking at why such an important chain such as the Post Office, is failing?I find the experience of using ANY post office excruciating so I avoid going in to use them, if at all possible.The only time I go in is if I want to buy picture stamps, mainly for my Christmas cards.  When I do go in, there are an array of desks, mostly empty, and a huge queue.  The queue winds back and forward past itself giving you face to face and back to back close physical contact only matched on public transport in the rush hour - if one person sneezes the whole room goes down with flu.  Heaven help you if you are dodgy on your pins or dare to venture in with a wheel chair or low blood sugar.They appear to be sited in caves - when you peer in from the doorway you are facing into a room squeezed full of people with no natural light and no air.  One trip to Ealing main PO I knew something was up as the lady behind me started to ignore the basics of queue etiquette and started to move forward of me - closely - and I mean very closely - followed by somebody who had only seen water when caught outside in the rain.  Along with the steam coming off his coat, was a most pungent odour.  She apologised to me and I said I fully understood, and we all stepped back and allowed him to step ahead of us.  Should anyone wish to jump the queue in a post office then this could be the method to employ.I found the evolvement of Kingston main PO a real shame.  I haven't been in there recently (not even last Christmas) because it is not a place to go to 'shop' yet the twee little adverts on TV lead me to believe there is so much more to their services than my Christmas stamps.  Now, would anyone dare ask about other services when they win their place at the front of the queue?Kingston PO started off probably with planning permission to open the PO at the rear of the newsagents.  They installed large opening doors to give direct access to the rear area and PO and lots of natural light.  All good stuff for people with limited movement/wheelchairs/claustrophobia and even "PO phobia".  Within a short time the back doors were closed off and piled high with sealed containers of stock and you had to enter and exit through the one single front door after negotiating the aisles and people shopping in the aisles.Wonder why they are losing money, then?  :-(

Sarah Felstead ● 6335d