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Yes - Mogden has been causing problems since before Christmas. It is unlikely that the odour from Mogden would reach Brentford but a resident from Old Isleworth believes the problems at Mogden may mean Thames Water has been 'dumping in the River Thames'  MRAG has asked both Thames Water and Hounslow Council to advise if this is the case but no replies have been forthcoming. Hereunder latest correspondence with Thames Water's External Affairs Director, Richard Aylard. Again no reply received. -----------------Forwarded Message: Subj: Re: Mogden STW - Sludge spill on Saturday 10 Jan 2008  Date: 15/01/2009 22:30:15 GMT Standard Time From: MRAG27 To: richard.aylard@thameswater.co.uk CC:    RichardThis week MRAG has forwarded to yourself about forty complaints of very severe sewage odour which affected hundreds of residents in both Richmond and Hounslow Boroughs.  You will therefore appreciate that Mr Gingell's continual offers of apology have become quite tedious and flippant. It is obvious from the wording of many of the complaints that the Mogden Works has caused significant odour nuisance since before Christmas and it appears that those responsible for the site last weekend have little understanding of the Defra Code or Thames' OMP and thus Mr Gingell has yet again not followed agreed procedures. For anyone to state that the odours caused by the sludge spillage "appeared to be localized to the sludge handling area" is quite ludicrous and it is obvious from this remark that nobody from Thames attempted to investigate or measure the odour impact off-site and thus failed to report the incident as per procedures to the OHC, Customer Services, LBH or the local community.The sludge spillage was not reported to LBH until well after a complaint was made on Monday and the Communications Advisor has made no attempt to explain what caused the sludge spill, why it happened or what steps have been taken to ensure it doesn't happen again. You will note from Mogden's records that Sludge Spillages have become a regular occurrence so it seems that the Mogden Managers are unable to rectify the problem and the only solution known to them is to react after the event and try to clean up after the event. With only 3 or 4 staff on duty on weekends and after hours this surely cannot be an acceptable solution?Residents are extremely disappointed that Thames Water still has no proactive ambitions and is content to only react when it deems necessary. We look forward to your comments on how you intend to deal with the ongoing "Mogden Problem" and how you intend to communicate more effectively with the communities of Richmond and Hounslow.RegardsMogden Residents Action Group Committee-----------------Forwarded Message: Subj: Re: Mogden STW - Sludge spill on Saturday 10 Jan 2008  Date: 15/01/2009 13:53:51 GMT Standard Time From: Mogden@thameswater.co.uk To: MRAG27@aol.com Sent from the Internet (Details) Dear MRAG,On Saturday 10 January 2008 there was a minor sludge spillage in thepasteurisation area.  At the time, any odours appeared to be localized tothe sludge handling area and a clean-up was quickly carried out.On Monday I received a complaint of odour relating to that Saturday.Following a discussion with the complainant, it was likely that the causeof the odour he experienced may have been the spillage, and I thereforesent out a reactive notification.  LB Hounslow's Environmental HealthOfficer has been fully updated since.Please accept my apologies for any increase in odour that residents haveexperienced.Kind regardsAndy.Andy GingellProject Communications AdvisorThames Water Utilities07747 644522Thames Water Customer Services (24hr/day):  0845 9200 800                                                                                                                                                            MRAG27@aol.com                                                                                                                                                To:      Mogden/Ops/ThamesWater@ThamesWater, Andy Gingell/Ops/ThamesWater@ThamesWater,                       12/01/2009 22:23          Richard Aylard/External Affairs/ThamesWater@ThamesWater, Waste Water Operations                                                        Director/ThamesWater@ThamesWater, Customer                                               Subject:  Mogden STW - Sludge spill on Saturday 10 Jan 2008                                                                                                                                                                  And why weren't residents and LBH Environmental Services informed aboutthis major environmental disaster on Saturday and why wasn't a bulletinposted with your Customer Services Department?Residents are quite astounded and appalled that Thames Water is apologisingfor "any increase in odour that residents may have experienced"  when itwas quite obvious all around the site that the spill had a majorenvironmental impact on both Hounslow & Richmond Boroughs.  Yet moreevidence that Thames Water Mogden staff have no idea of the impact theirnegligence causes to the community.No doubt Thames Water is oblivious to the fact that the odour has continuedinto Monday night and clearly the cleanup of the spill was inadequate.A total disgrace!Mogden Residents Action Group-----------------Forwarded Message:                                                                                                                                                                                                                                    Subj:                                                                                  Mogden STW - Sludge spill on Saturday 10 Jan 2008              Date:                                                                                  12/01/2009 14:37:46 GMT Standard Time                          From:                                                                                  Mogden@thameswater.co.uk                                      To:                                                                                    Mogden.notification@Thameswater.CO.UK                                                                                                      Sent from the Internet (Details)                                                                                                                                                                                                  Dear Residents,On Saturday 10 January 2008 we had a minor sludge spill at ourpasteurisation plant (located towards the south west corner of the works).The spill was cleaned up that same day, however we would like to apologisefor any increase in odour that residents may have experienced.Kind regardsAndyAndy GingellProject Communications AdvisorThames Water Utilities07747 644522Thames Water Customer Services (24hr/day):  0845 9200 800

Steve Taylor ● 6337d