Forum Topic

Is this the way to run a business

My fridge freeze is on it's last legs, an engineer advised me to buy one fairly quickly........so off I went to Comet store in Brentford and ordered and paid for a Hotpoint model on Jan 16th, when will it be delivered I asked naively.....shouldn't be too long Sir was the enlightening reply.....off we went back home to await the delivery of a nice new shiny FF. I later phoned the shop (they don't usually give their number out, but we will let YOU have it just in case SIR!Phoned the shop, still unable to advise on an approx delivery date, as Hotpoint cannot say when they expect a delivery to them. Further phone calls to the shop and the so called customer services (who charge 15p per minute for the privilege !)I was finally advised to a) cancel the order and take a refund or b) Cancel this order, and order a different model! And there was me believing that Gordo was asking me/us to go out and support local businesses........my ar*e!!And we wonder why the country is in a recession......I'm orf to outer Mongolia, where you don't need a bleeding fridge!

Andrew Michael John Atkinson ● 6321d8 Comments

For Christmas I bought my daughter a Charger for £15 for  her  Nano IPod at Curry's Isleworth, Twickenham Road.  It didn't work so on Sat 27 Dec we went to change it. They agreed it didn't work so they tested one of theirs. It didn't work either. I had paid by debit card so I asked for a credit. They told me their computers were down so they wouldn't be able to credit me until the following Wednesday!!!  I asked them if their 'computers were down' was it still possible to BUY something.  Oh yes they said - the computers were only "down"  to issue credits. I told them it was a farce and I left leaving the young assistant to touch up her mascara........   On Sunday 28th our 15 yr old washing machine packed up so I went to Comet to look for a new one. I chose one and asked if they could deliver same day and they agreed. Before  I handed over my debit card I popped into Curry's and found the same machine for £45 cheaper. They too said they could deliver same day!!!  Dilemma......  I asked them if I could have a credit for the Nano charger and they said not until Wednesday.... I said OK then keep your washing machine - I'll buy it from Comet. Miraculously they said I could have the credit for the charger immediately. Indeed - how do any of them run a business!!

Steve Taylor ● 6313d

They are called Akash Electrical. Provide an excellent service. He will deliver and fit any appliance for you. If in stock it can be the same or next day.

Pat Kingham ● 6320d

Andrew,sounds like very shoddy service. I'd vote with my feet if I were you and cancel. I bought a perfectly good mid-range fridge from that little shop on Brentford High St jct. Catherine Wheel Rd and he delivered within the hour. That was more than a year ago,still working fine.Would be good to support small business that gives good service  too,imo.

Keith Iddon ● 6320d

I think that they will refer you to "Consumer Direct" who have plenty advice on line which will cover all eventualities.....includes letters of complaint templates. Just Google Consumer Direct.

Andrew Michael John Atkinson ● 6321d

Thanks Sarah, I used the number you gave and surprise surptise one has suddenly arrived and delivery is imminent. The reason I said about the phone number is, as I said the assistant told me that there is a central number which connects you to the shop you want. The one in Isleworth said the same, because it meant that while they were answering the phone they may lose a sale........bizarre or what? Any way Sarah many thanks for the info!

Andrew Michael John Atkinson ● 6321d

Jim,YOu should always in a case like this contact Hounslow Trading Standards - they are excellent.

Vanessa Smith ● 6321d

I bought a fridge freezer from Comet of Brentford.When it was delivered it was obvious that it had been dropped and dented at the back. When I complained to the Store Manager his attitude was "It works doesn't it?" and wouldn't replace it.Last time I shopped there.JL

Jim Linwood ● 6321d

...gives the stores direct numberComet Brentford 0870 5425425    - 0208 847 4671

Sarah Felstead ● 6321d