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Thanks for your reply but it would be nice to ask some questions about the development, if you are the spokesperson.  The photos are of the public area and the work across the pavement and are all eye sight shots of the site.Are you ashamed (you should be) of the way the work is being conducted and do not wish that to be shown?  Any passer by can confirm your opinion in earlier postings about how pedestrians should tidy themselves away and not get in the way of the work.As far as the other issues go you can seek help and advice about security at your site from the Safer Neighbourhood team who could also give you advice about settling in to the Estate.  There may be a residents association which you could participate in and I agree the lighting around the Hall could possibly do with some adjustment - instead of high powered security lights, have you asked the Council to check whether the street lights have been surveyed and whether they can be moved and another one inserted?Would you be able to find out whether the Council came out on an emergency call out to secure a potential hazard, and what they said to the people in charge of the site at the time, or afterwards?I spoke to the site builder today and he said that the damage to the pavement doesn't matter as a £2,000 deposit has been paid to cover the costs.  He also said that the Council has agreed to you closing of the footpath so you could work on the wall.  Perhaps he was told this and that is why he is working in this way or perhaps he is saying what he would like to hear and hoping he will be able to get away with it?

Sarah Felstead ● 6246d

Hmm I can and I can't agree Sarah.  I personally thought that team work was fairly strong at most Councils where I worked, admittedly actions couldn't always be joined up but not only were computer systems interlinked but more importantly staff did actually talk to each other and other departments.About the boundary issue I must admit I look at it completely differently, and I should say from the outset that I always consider myself a relatively helpful person both personally and professionally.  However, on any standard letters about planning the Council sent out, e.g. neighbour notification letters about applications, planning enforcement leaflets etc, it was and I believe still is made clear in black and white that boundary disputes or breaches of deeds and covenants were not planning issues and could not, by law, be considered or investigated by the Council.Ultimately therefore the time spent dealing with those 5 calls, and if those calls were logged as you suggested, would in my view be a complete waste of resources and money.  Personally, my view is that these days rather than people ever making any attempt to sort things out for themselves, either by talking to neighbours, Citizens Advice Bureau etc, the vast majority think that just because they pay Council Tax they have a 'right' to expect the Council to get involved in anything and everything, regardless of whether the Council has any legal rights or powers to do so.Ultimately I suspect I hold a very different perspective on the role of a Local Authority to the majority of people, in my view the Local Authority is there to carry out a host of statutory functions which have strong elements of interaction with the general public, but it is erroneous to suggest that the primary function of a Council is to serve the general public.  On the other hand, Councillors are elected by the public specifically to serve the general public, and from both personal viewpoint and professional opinion I think that distinction between the role of Councillors and the function of Local Authorities needs to always be maintained, although I appreciate that is a view probably not shared by Councillors or much of the public.

Adam Beamish ● 6246d

I have had a think about my reply to your posting, Adam and although it is tempting to look at the points you are making, I don’t really feel that I am qualified to discuss most of them, nor should I be, given the training you have and which you apply to your job.I have said over and over again that this is about team work – outside the normal sense of you running the planning section or somebody else running environment but in the ownership of the Borough and administration of our Council tax.  Your information about the difficulties with the planning process is an important part of this teamwork, should anyone want to review the whole process of how it actually works.Most people can give a fair appraisal of the work they do and where things could be improved, and I have often said that, calling officials and Councillors ‘front liners’ who are the Councils representatives; so how do you all share information?I was told on several occasions, by officials on tour, that the departments within the civic centre did not work together.There was a thread on W4 about the state of the pavement on the high road and CCF asked the pavement department as a colleague, for some information in the same way a Councillor or solicitor might and was given entirely inaccurate information which he posted in good faith.  Photographs proved the information he had been given was inaccurate and also proved the timescale for action on a high street was not being observed.  One piece of the thread with some photos from me can be found herehttp://app.nnet-server.com/server/app/forum/ShowMessage.asp?ID=424638  In my position as a ratepayer I would have wanted systems set up which allowed you to review the information you personally held about types of contact enquires you came across, and when you identified there was a need to answer something outside your remit, to pass this information on to a review section.  How do we move the public service we want of our Council tax, on?  I mean, those people definitely have a problem and need tangible support, don’t they.  Why has the problem arisen?Do you mind if I look at it this way – if you took 5 calls a day from desperate people calling in about boundaries being moved or disputes resulting from boundaries not simply being made clear and discussed with neighbours on plans, and, perhaps, a builder taking advantage of this; this might take up an hour of your day, every day.  What stops this information being gathered outside of your circle of your department to improve and evolve information, as it is evolving by people using the planning process? It would be nice to see the Council taking charge of the loopholes so they nip problems in the bud before leaving them to become enforcement issues.The Councillors and MP are a part of this team (in my simplistic eye) in that 3 of those 5 desperate people might go on to contact them to look for the support which could have been sorted out just by identifying whether an adjustment to procedures or public information is required, and can be given.  Do Councillors pass back types of enquiries they deal with, to be considered in the same way?“I understand what you say about neighbours, but people totally disregard the costs that applicants incur in seeking planning permission.”I would say that the environment considerations of all planning applications should be integral to the main plans, especially if the loophole will be a garden covered with gyms and bricks if this isn’t considered.  Most of the houses around here are gutted back to the outside bricks and rebuilt, including the roof – but we don’t yet appear to be installing solar panels.  I have been told by one developer that he spent £100,000 cash on developing the house he bought – I wonder how much the tax payer spent outside on the pavement.  There was at least one visit from the emergency footpath closing team because of dangerous damage from heavy delivery lorries and several other visits to repair damage, whilst the work progressed.  As I said, the work at the Mission Hall is somewhat typical of developments, so why is the Council apparently not in charge?

Sarah Felstead ● 6247d

Sarah,I wish that I could reply in as much detail as you've gone into, I really do, because I feel it deserves the courtesy of a thorough reply.Yes, when I worked in the public sector managing planning enforcement teams it was common for residents to ring up requesting the Council's assistance in dealing with matters that were nothing to do with either planning legislation or other statutory legislation enforceable by local authorities - such as boundary/trespass disputes.  The whole planning process is extremely complicated, you may recently have seen the programme 'The Planners Are Coming' on TV, and personally I absolutely hated the programme and spent most of my time in disbelief at both the editing and the behaviour/conduct of some of the Officers.  But, in its defence, it really isn't a line of work that is suited to TV.I am abit 'odd' in that I love the legal complexities of planning, and can often be found buried in all 7 volumes of the Encycloedia of Planning Law or the 5 volumes of Development Control Practice.  But there's no way I could ever try to put all of that into layman's language and sometimes speaking to clients or complainants it is obvious they have no grasp of just how complex it can be, plus there is rarely a right or wrong answer, not only are many planning decisions based upon the subjective judgement of an individual or small group of people, but also in terms of the actual written legislation and regulations you'll always find a raft of case law supporting two completely different points of view.I understand what you say about neighbours, but people totally disregard the costs that applicants incur in seeking planning permission.In terms of planning applications, if you look at any 'major' application that is submitted it is accompanied by a raft of supporting reports/statements/assessments covering a whole host of matters.  Needless to say those reports take a great deal of time to prepare, both in terms of research and the actual preparation of the report.Aside from the cost of commissioning those reports, the applicant has to pay a sizeable fee to the Council just for them to determine the application.  During the determination process all the relevant statutory consultees have to be consulted and invited to make representations.Let me give you an example of a case I'm currently involved with. We put in a major application to a Council for a client, with the application fee payable to the Council being over £40k.  The GLA and TfL raised some concerns, so my client withdrew the application and we resubmitted a revised scheme having addressed all those concerns.  Fortunately a client, if they re-apply within 12 months of withdrawing, gets a 'free' application (only one free go though).  So the revised scheme is going along nicely, we have meetings with the GLA and TfL, all of which this Council is aware of.  We get 11 weeks into the determination process and every statutory consultee has raised no objection to the application and both the GLA and TfL support it.  The Council has 13 weeks to determine a major application.  I have been pushing the Council from the start about the timescales, as it took them 17 days from validation date to even bother to send out letters to statutory consultees.  They realise they can't determine the application within the timescale (it needs to go to committee for a final decision), and a failure to do so will affect the Council's performance targets.  After 11 weeks and 4 days, and totally out of the blue, I get a call from the Council saying that the Council's own Urban Design Officer and Highways Officer are objecting to the scheme, despite the GLA's Design Team and TfL's Highways Team being perfectly happy.  A statutory consultee should respond within 21 days of the application being registered (6 weeks in the case of the GLA), and of course the Officers now mysteriously objecting work in the same building as the Case Officer, so there's absolutely no justification for why, through no fault of me or my client, we are being placed in this position.I 'go mental' (in a professional way), have a meeting with these Officers who basically only want a little bit more clarification about a couple of minor points.  However no matter how soon we can address those points, because it's too late for the Council to report it to committee within 13 weeks, my client is told to either withdraw the application again or get it refused.  So my client has to decide whether to :(a) take a refusal and incur all the costs of putting together an appeal, not to mention the delay (a public inquiry appeal usually takes between 10 months and a year to be determined).(b) withdraw the application and essentially resubmit the same scheme just with a little bit of further information (which was prepared within a week) but have to pay another planning fee of over £40k for doing so.The general public has this stereotypical impression that every developer is dodgy and unscrupulous, solely interested in financial gain and wants to tread all over surrounding residents, but the vast majority of developers aren't like that and in fact suffer just the same frustrations as the public in dealing with the Council, so there are two sides to the story.In short it isn't the responsibility of a Council to take into account matters that do not fall within the remit of planning when making decisions on applications.  I totally understand your concerns about lorries doing damage to pavements etc, but even in layman's terms there's clearly no way a Council could refuse to grant planning permission for a housing development on the grounds that one day Joe Bloggs delivering materials to the site might mount the pavement, because (a) driving over the pavement isn't covered by planning legislation, and (b) how can the applicant control what Joe Bloggs might do in the future ?.The only way a Council can have any planning controls over the type of matters you mention are via conditions imposed upon the granting of planning permission.  Such conditions could include a need to submit details to the Council for approval before works start of how deliveries will be made to the site.  The problem with that is if details are subsequently submitted and approved but the developer doesn't follow them the Council is left in this situation :1) It can't say the whole permission is void because the condition doesn't strike at the heart of the permission - i.e. just because Joe Bloggs has driven his lorry over the pavement this doesn't mean that the Council wouldn't have granted planning permission for the development in the first place.2) If it goes down the usual remedy for breaching a condition, which is a Breach of Condition Notice, once that notice is served it takes 28 days to come into effect and only after that 28 days does the recipient have to comply or face prosecution.  So, like I recently posted in relation to a condition imposed on a permission saying no work before or after certain hours, in reality a Breach of Condition Notice is completely pointless, because in planning terms for 28 days the work could go on 24/7, or in your case the lorries could drive over the pavement for 28 days.  Hence that's why action shouldn't be taken under planning legislation but under other relevant statutory legislation, eg. the Highways Act or the Environmental Protection Act (for noise etc).Anyhow what meant to be a relatively short point has turned into a longer one, even if it isn't that helpful I hope it is at least informative.

Adam Beamish ● 6250d

Vanessa.I have been told by officials that it is not worth their while to try and reclaim money from damage to pavements.  Several examples were discussed including the use of a small claims court to reclaim costs of materials,labour and internal council costs but this is not on the cards under the present arrangements.  I understand that the street engineer does not even try to obtain the right information to go down this line when he inspects reported damage.On the tour Councillors were given examples from other residents we bumped in to.  Since the tour I have been told about a large run of slabs being damaged by a skip lorry which crossed and drove along the pavement (no crossover) to place a skip in a back garden.  There was a witness who was prepared to speak up and the skip was sitting in the back garden when the street engineer came to look at the damage.  The witness said she was told that unless there was a photograph as it actually happened, her statement was no use.  The pavement was closed off and repaired urgently at ratepayers cost, I understand.Those of you who know the area the tour was over, can actually check the damaged pavements by using google street scene in the comfort of your own home.  Funnily enough, the damaged stretch of pavement the Conservatives photographed for their election newsletter is even worse now but you can't see how much worse on street scene, because there is a large builders van parked right across it!  :-)

Sarah Felstead ● 6251d

Adam - I have touched on the subject of building work with you but you did not come on any of the tours with me so have not the opportunity to have a direct conversation about building/pavement issues.  You do have your expertise, training, your own witness plus you have seen many photos from me and I was pleased with your information in support of the stories about boundary issues because of building work and how you used to receive many desperate calls on the subject each day.Information on issues which leave neighbours so upset or desperate, whilst LBH quietly ignores their plight because the issues do not meet the criteria for one Department or another, can be written down in list form before building work starts.  I do not see why public information and Council requirements for work in the Borough cannot be used as an integral part of the building, planning and application process to support people employing builders and delivery lorries, and very importantly, for neighbours who are often subjected to bullying as the building work progresses.The argument which keeps rearing its head about money is a bit strange after all this time as money and saving the public purse and maintaining the public pathway for pedestrians does not appear to be a priority.  I made a number of money saving suggestions directly to officials (as do many people calling in to the council with information), many of which were repeated to Councillors with Councillor Dakers arranging a meeting with officials and my husband to discuss vehicle crossovers.  Nothing further appears to have been done, and no other measures have been suggested, so the situation has not changed since my Mother in laws fall – even the tarmac laid after her fall is now dangerous from skip and delivery lorry damage!If you don’t mind I reserve the right to say that I think that the way these things operate seem a bit screwy, and the management of pavements must be called into question which might be interesting in a legal sense.I have been shown the details of one recent annual inspection of the pavements around here, as sent to a solicitor, to be forwarded to a barrister, from LBH.  The pages were photocopied from red paper – which does not photocopy.  After being put through a scanner and enlarged you could see one sheet in the middle of the pack was blank (a blank accounting sheet?) and several didn’t even relate to the area of enquiry (Northumberland Avenue) but were for Hall Road.  None of the sheets had accounting details on them as should be required by a Council department.A "solicitor" asks for information which should be at the fingertips of the department and it comes forth in a mess which cannot be read let alone challenged?I asked Cllr Reid for some information regarding a later annual check and the information she received could not be deciphered even by her – with her experience of figures!  She had to return it to ask for it to be re prepared.A "Councillor" asks for information which should be at the fingertips of the department and it comes forth in a mess which cannot be read let alone challenged?If I asked a Cllr to enquire what expectations are of the annual check – what would they be told?  Managing is linked to maintenance?  Is that true?  Why are the pavements being damaged all the time?  Is not the use of the streets by delivery lorries a part of managing maintenance?  I have repeatedly asked for time plus a fine if anyone is caught out – and there is that very strange skip policy which is never applied.  I understood the skip policy and skip company registration to be an acknowledgement by LBH that these lorries can cause great damage to the pavements - should LBH not work with the skip and delivery companies in order to protect pedestrians from injuries?A Cllr or solicitor asking about the annual checks would possibly be told that the pavements are checked and marked up efficiently to agreed legal standards for intervention – so what would you say if I said the annual pavement check took place a week BEFORE weed killer was applied to the pavement weeds which hid some pretty dangerous slabs?  Is that management of maintenance?  I took a look around after ‘the inspection’ and there were many obvious issues with the quality of the inspection and subsequent work – some of which I have photos of.1.  To answer your questions – unless there is an environment survey attached to each application to survey and advise people on environmental issues and suggestions of introduction of boxes nest boxes in eves and planting of trees, how do you know the house has swift/bird nests?This area has many swifts -  has anyone asked for information about sites of nests?  My neighbour says the swifts arrive from Africa on around the same date each year (8th – 10th May) and remember where their nests have been since they made them in the houses donkeys years ago – isn’t that incredible, or a nuisance?  What about other garden birds when the back garden is cleared of all shrubs and bushes and lawns?  What about trees in back gardens and insects to sustain them?  What other advice would your environmental people like to give to people given the chance at a planning consultation?How serious are we really about the environment in our Borough or are we relying on a wind farm off Scotland or a pop star to save a tree in the rain forest whilst we chop down several here?2.  I didn’t realise there might be a flood risk, so I cannot add to what you have said.3.  I grew up on an open building site – the builders just went home so we all played with the tools and ladders they left out.  My sister was always faster than me at running up the three story ladders to the top levels of the scaffolding on the town houses being built.  : - )On this site and these days it is an open invitation for burglars to pop over neighbours fences and the broken pavements could lead to a trip into a foundation hole beside the unfenced footpath.The fencing they have used closes off the footpath and the concrete feet stick out on to the remaining footpath and could easily be tripped over.  I think this type of fencing is meant to go on the developers land, not on a public footpath.  There is only one street light so there is no light at night to show the obstacle course a pedestrian would have to climb along.4.  Would come under environment considerations.I don’t think I have ever suggested refusal on the grounds of damage to public property – just measures to make sure the Council enforce their ownership of the land and demonstrate being serious about protecting it by working with developers and delivery companies.Hope this reads okay, cheers.

Sarah Felstead ● 6251d

The site mentioned appears typical of any building site around here where certain issues are not being addressed before planning approval, and there has been a total failure to administer directives from the council to delivery/skip companies/the sites owners.Most of the issues on the site here have been covered on the tours I spent a great deal of time on, around my/your area - which is y/our area - and y/our Council tax being badly accounted for/squandered.Nothing has been done to address the issues and it looks like, in this particular case, a huge amount of public money might be spent on repairing damage which should not have occurred on the first place.  The money about to go down the pan in repairing the pavements could be put to much better use.Many conversations on tour were about environment issues and including these in the planning process - has anyone checked to see if there are swift nests around the site, they arrive on the 8th - 10th May to find their usual nest sites removed then spend weeks bashing their wings against a house trying to get in.  The issue of paving over front and back gardens might apply here as a neighbour said they have bought the next door house and are expanding their car park into the front garden?The site is currently open allowing possible intruders to access the back of neighbouring gardens and houses - this was also touched on in the tours and conversations with LBH officials.  Do the neighbours around the back of the Hall know that their houses are exposed from the rear?  The Estate the mission hall is on was to be renamed the "trees estate" (so I read on TW8 a while ago) and the trees within the grounds of the hall form an important aspect of the street scene especially as they align with a row of garages on the opposite side of the road where there can never be any trees growing.  If you check out google street scene you will see a number of established trees around the hall - which have now all been removed.If somebody could post the link to google street scene I will post the current photos for you to compare.  My photos show (and anyone can visit) what appear to be many H&S and kindly neighbourly behaviour being ignored.  Regrettably this appears to be normal these days.

Sarah Felstead ● 6252d