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OFGEM Investigation Into Utility Point.

IMPORTANT UPDATE. UTILITY POINT HAVE HAD THEIR SUPPLY LICENCES REVOKED BY OFGEM?                                                                                                                                                                                          After spending nearly 4 months trying to get to the bottom  of how Look After My Bills illegally changed my energy supplier from SSE to Utility Point, today has come a breakthrough. I had to deal with the matter myself after Look After My Bills who claimed to have started an investigation into the matter 65 days ago refused to respond to my last dozen or so phone calls or my last 8 emails. Today someone posted the following on trusted website Trustpilot regarding Utility Point and Look After My Bills.                                                                                                                                   "I just got a quote from LAMB and it suggested I change to a company called Utility Point.According to Trustpilot, this company are under investigation regarding giving customers incentives for positive reviews.The OFGEM website says they have revoked their supply licences with effect from 4 January 2021.LAMB...you say you work with suppliers who value their customers and are committed to improving their customer service.“Don’t worry, if a supplier has terrible customer service we won’t switch you to them even if they want to pay us!”I think you need to have an urgent review of some of the companies you are recommending.I won’t be using LAMB."

Neil Milkins ● 2112d3 Comments ● 2110d

Look After My Bills Nightmare.

Sorry to get on peoples' nerves but my warning to people about the possibility of the collapse of energy company Utility Point has shaken Look After My Bills into issuing the following statement to a disgruntled Trustpilot reviewer.                                                                                                                                                 Hi Jenny,I understand that there has been a lot of concerns around receiving your refund from Utility Point.At this point in time last year, we switched a lot of customers to Utility Point, we are now switching these customers away from Utility Point. This means that Utility Point have to process refunds for 1000's of customers, so please bear with them as this can take some time. They have doubled their resources to help deal with this backlog and have informed us that the majority of these refunds will be processed in the next 10 days.We review the suppliers we work with regularly based on a number of factors including customers' feedback, Trustpilot reviews, Citizens Advice Bureau and financial stability. If we have several customers expressing dissatisfaction with a particular supplier, we raise an investigation to decide whether we want to continue working with them.If you can kindly respond to my private request for more information then I can look to go through your account with us in greater detail and let you know how best to proceed.I look forward to hearing from you.​Thomas - Senior Energy AdviserLook After My Bills

Neil Milkins ● 2116d0 Comments ● 2116d

Look After My Bills Nightmare.

To save people the agony of having to deal with a future nightmare  with Look After My Bills and Utility Point please read their horrendous reviews on Trustpilot.                                  This is an email I received from Trustpilot this week.                                                People are reading your review!Hi Neil Milkins,You recently wrote a review on Trustpilot and it looks like people find it helpful.117 people have already read your review.                                                                                                       LOOK AFTER MY BILLS SHAMBLES.It is now 12 weeks since Look After My Bills without my knowledge or permission changed my energy provider from S.S.E. to Utility Point. Jacqueline Loughman promised me 9 weeks ago that they would resolve the matter within 14 days. A week ago their senior complaints manager Daniel promised me he would phone me on (29-12-20) and have the matter resolved. No phone call and no answer to my emails to him. In the meantime I am going to have a sky high electric and gas bill when this matter is resolved. It is near impossible to get a reply from them once you have emailed and phoned them and it is totally impossible to phone Utility Point as ALL their phone lines have been cut off. I have been on the phone and emailing 19 hours in total trying to sort this mess out. Anyone thinking of going with Look After My Bills or Utility Point please check their horrendous reviews on Trustpilot.

Neil Milkins ● 2122d2 Comments ● 2122d

The Council WANTS to hear from Isleworth residents

I've posted this on the CW4 Forum but it is important for Isleworth residents too.   You have until Tuesday 12th JANUARY to make your comments known to Hounslow Council, it's earlier if you're attempting to run a Business, that one is Thursday 7th January.Should you be concerned about the traffic issues in our lovely borough, finally HOUNSLOW COUNCIL are ASKING FOR YOUR OPINIONS but you must do this almost immediately after NEW YEAR.The Council has organised a series of engagement meetings online, the link is given below, on the many road changes made so far including one for Businesses in the Borough, the C9 in Chiswick and Brentford, the road closures in the centre of Chiswick and the South Chiswick Liveable Neighbourhood scheme in Grove Park/Strand on the Green.    (Not included are the many additional schemes for further LTN's to come)It’s important that as many opposing voices as possible are heard to challenge Hounslow Council's view that these schemes are well supported.  WE NEED TO RAISE THE DIFFICULTIES THEY HAVE CAUSED.There are four events, allocated by area, anyone can attend.  They are online, book via Eventbrite using the link below. Hounslow Council wants people to submit questions in advance though they can also be asked during the sessions.  More details via the link.https://www.hounslow.gov.uk/news/article/2236/hounslow_moves_ahead_with_next_round_of_phases_1_and_2_streetspace_engagementThe dates are:•    7pm on Thursday, 7th January: BUSINESSES  boroughwide•    7pm on Friday, 8th January: North Chiswick (LBH language for north of the A4 - including C9 in Chiswick and Brentford & the road closures in the centre of Chiswick)•    7pm on MONDAY, 11th JANUARY: South Chiswick (LBH LANGUAGE FOR SOUTH OF THE A4 - incl. Hartington Rd)•    7pm on Tuesday, 12th January: IsleworthPlease circulate this widely to friends, family and neighbourhood groups. It is vital that the other side of the argument regarding the borough’s traffic is heard.Hounslow Council say they WANT TO HEAR FROM US - NOW IS THE TIME TO SPEAK UP, it's our last chance!They have more LTN's planned for us here in W4 too.  So get your voices out there now before they start on the next tranche of misery.

Jennifer Selig ● 2131d3 Comments ● 2122d