Hi Niall, Thanks for your update, well we are, for the moment, back to normal. The water supply to our building at Regatta point, 6 floors high has been reasonable until the beginning of the month when things started to go awry. It appeared for three weeks that Thames Water were unable to find the problem blaming, valves in our building and various other excuses. You have to admit if you have ever dealt with their help line the people in the office, located at Reading are always as helpful as they can be with the INFORMATION AVAILABLE TO THEM, which in some cases has been non existent. As it turned out, our problem affecting buildings from Goat Wharf to Kew Bridge has been a pressure reduction valve located right opposite us next to the steam museum, whereby an electronic controller adjusts the pressure during the day from a higher pressure to a lower pressure during the night, thus hopefully saving water from potential leaks in the line, one of their excuses!, not forgetting that for the last 18 months we have been going through the hell of road works whilst all the water pipes in our area have been replaced. Anyway the valve was reset manually on Saturday evening and now Sunday PM the 27th June we are back to the usual, not so high-pressure, water that we used to get but enough to provide water to apartments on the higher floors.In the event that you have a complaint about low water or none at all, the thing to do is to call the help line available 24/7 at the geographical number of 01793366001 and follow their prompting by first pressing 3 and then 1 followed by your post code after which you then get connected to an operator. Who will take your report and assign a reference number to the complaint which is usually your own telephone number making it a unique reference number for them to follow through.Hope the above has been of help
Philip Weaver ● 5789d