Forum Topic

£1 or 2 shop warning

i just wanted 2 warn people so they don't get the same treatment as me yesterday in this store.before buying items be careful as the price on the shelf may not be the same when u pay and this Shop does NOT give refund.

Simon Anderson ● 5169d8 Comments

I have reported it to Trading Standards so lets see what Happens Dawn.

Simon Anderson ● 5167d

Of course it is, they should be made to take the sign down.

Dawn Hardy ● 5168d

Not plain enough.

Dawn Hardy ● 5168d

The question that they should ask is if the store had advertised correctly as it should have done showing pounds signs on both amounts of money, would you have gone in? it is still misrepresentation however he likes to phrase it. We all go to 99p or pound stores to look around and perhaps see a bargain, these stores now that you have brought it to our attention will obviously loose money and then perhaps change their tune.

Dawn Hardy ● 5168d

The 89p store next to Iceland has had "Closing Down sale" in their windows all year but they dont even know when they r closing when u ask them surely this is false advertising to get customers in the door thinking they r going to get a bargain??

Simon Anderson ● 5168d

Here is the email i got yesterday from the Head of the company who has informed me earlier that he is visiting the store today to sort this issue out personally:I am sorry about the incident. The shop shud hv refunded u the money as it was not a refund. It was a return at time of purchase.Pl kindly bring the goods to the store n pl meet samer, store manager who will arrange the refund.Our store logo says Poundor2plus supermarkets. So our prices r more than 2 pounds.Once again I am sorry.Regards Head of the co.Hakam valliani  Sent using BlackBerry® from Orange

Simon Anderson ● 5168d

I recvd a email from the Head of the Co stating they should off gave me a refund and told me they will honour the refund when i go back in but today i gopt this from the store manager of Hounslows £1 or 2;Thank you for your email advising us of your experience at our Hounslow £or2 Plus store.Whilst I'm sorry to hear of your thoughts regarding the points you have raised please accept my response below.Our exchange/refund policy is clearly displayed at each and every one of our 10 tills and it clearly states the following:- - - - ''We are happy to exchange items (except for special offers and hygiene sensitive / food products) that are not suitable within 14 days of purchase.Items must be in original packaging and presented with a valid receipt.Regrettably we do not offer refunds on any items.''- - - - We as a business are NOT obligated to offer refunds and feel free to check this with Trading Standards if you wish.At the stage of checkout you have the choice of not proceeding with a transaction if you are not happy to do so for whatever reason, the till operators are happy to remove items from the sale up until the point where the payment is made. Once you have made payment for your shopping our policy with regard to exchanges/refunds comes into force.If the item(s) are in their original sellable condition and your valid reciept is still to hand, we can offer you an exchange or credit voucher to use as you wish.I also learned from your email that there was some confusion as to why we sell products over £2.The store is called '£or2 Plus' and it's the 'plus' that may have not been acknowledge on your part, I have attached our logo for your reference.We highly value your custom and hope that you continue shopping with us.I hope that this email has answered the concerns you had and please do not hesitate to contact me if you wish to discuss anything further.-- Kind Regards,Samer El-RicheStore Manager

Simon Anderson ● 5168d

If they advertise as a pound shop then surely they have to adhere to this, is it not misrepresentation which is illegal.

Dawn Hardy ● 5169d