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Hi Vanessa,I think I should clarify that Hounslow Homes are responsible for the Housing stock but not the Allocations system. That is the responsibility of Housing at Hounslow.I would be interested to hear more about the empty 3 bed near you: when I was in office there was a hideous problem with Voids (empty houses) our average number of days empty (circa 56) did not compare well with say Hillingdon whose average was around 24 (the figures may not be exactly accurate but you get the gist) Various actions were tried to reduce this and initially there was a spectacular improvement (it dropped to the mid 30's) but then climbed again.in the case of Voids the responsibility is shared between LBH and HH: when a property is vacated it is obviously a good time to do major modernisation work - put in a new kitchen and bathroom - and this would account for the first couple of weeks of being void. However, if you have a glut of properties coming empty at one moment there might not be the manpower within HH to get straight on to it because they're already doing up somewhere else: that's one problem.The second half of the problem is Housing 'letting' the property: we discovered that the advert wasn't going into LOCATA until the property was actually finished and ready for occupation; one of the changes that was made was to show properties before they were finished so they could be occupied as soon as they were.Another thing that had to be changed was the method of viewing: originally only a couple of clients viewed a property each time; if they all turned it down then it would be another fortnight or three weeks before it would be re-advertised; if it was turned down again, well you get the idea. The change that was supposed to happen was viewings with up to 10 clients to increase the probability it would be let first time around.Another snag was that,  as the evening drew in, officers cut down on the number of viewings so that lone officers would not be placed in vulnerable situations; the solution was to ensure that officers were paired up for viewings when it was dusk or dark. I'm just hoping that these changes, which did produce results, were not allowed to drift subsequently.I'm going to check what the state of play is with these things with the Chief Officer.  If you let me have the address of the property you mentioned I will get chapter and verse on that too.  I'll post again when I have the data.By the bye, I enjoyed a really positive working relationship with Bernadette O'Shea, the CEO of HH and found her very helpful; as was Jill Gail, her deputy. Have you been in contact with either of them?

Jon Hardy ● 5069d

Hi David,The manner in which Housing is allocated in this Borough is by a 'choice-based lettings' system called LOCATA following an allocations criteria.  Basically what it attempts to do is allocate property to those in the greatest need.  It is not perfect.  Following a year long Scrutiny in to the system the Allocations policy was completely re-vamped with the benefit of input from local people on the 'waiting list' (though we don't use that term any more) to make it clearer (and therefore easier to use) fairer and a better fit for the demographic of this Borough.  It's still not perfect.The essential problem is this: we have 'Council' 16,000 homes in Hounslow: the trouble is peope already live in them! Each year around 800 become available because of churn: people dying, moving out of the area, buying privately, or simply moving to a bigger Council property. Unfortunately there are around 10,000 people on the social housing register. Which is why it takes a long time for people to get a property.What is the Council doing about this? Well, for the first time in a couple of decades LBH started building new units in 2007 and the current administration is continuing the programme: I cannot remember the exact figures but something in excess of 500 units were planned; but still a drop in the ocean compared with need.In addition, we have taken advantage of the flat housing market to persuade developers to build more 'affordable' units: with development of 10 units and above developers are obliged to build such units which are then handed over to an RSL like Notting Hill Housing for management.  The developers get a grant of I think £122,000 from the government for the build which in poor market conditions keeps the wheel turning.  Housing officers in Hounslow encouraged developers to build a higher percentage of 'affordable' units to the extent we exceeded our Boris target of 484 units/year by over 20%: the build on Hounslow High Street adjacent to the Bus Garage is 100% affordable for instance: normally the ratio is about 35% though I don't have current figures. But still a drop in the ocean.The gap is often filled by small private landlords but they have not been helped by the cut in 2009 in Local Housing Allowance.

Jon Hardy ● 5070d