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What really grates with me is the assumption social landlords in general seem to make that their tenants do not have jobs, and instead simply sit at home doing nothing, living their meaningless lives and waiting for workmen to call round.Just last Thursday evening I arrived home from work to find a letter informing me for the very first time of an "appointment" that had been made by our landlord for a safety inspector to call around the following day, "any time during the day after 9.30 a.m.".My wife and I both work.  To have kept this appointment would have required one of us not to have gone in to work on Friday.  Worse than this, as we didn't see the letter until Thursday evening one of us would have needed to 'phone in on Friday morning informing our employers that we wouldn't be coming in.  Most employers, I am sure, would have taken a dim view of this.We would also have had to have been available to receive the safety inspector at any time during the day, as no clue was given as to what time he/she might arrive.What is most amusing is that like most social landlords, ours tends in the main to employ people who would consider themselves to be trendy and progressive types.  Yet their attitude gives us some idea of what these people actually think of the "workers"; of our lifestyles, our priorities and our generally pointless existence.  Little wonder they think we can't be trusted to do anything for ourselves.These people seem all for the working classes in the abstract but wouldn't actually want one sitting in their living rooms.Needless to say we ignored the letter.  Probably they assumed we couldn't read it.

Phil Andrews ● 4891d

Greetings, PaulThe whole situation of having somebody requiring support after leaving hospital is scary.  The discharge process added to the nightmare with suggestions being made to ‘get rid’ of the patient from a hospital bed which were positively unsafe let alone unkind.  Discharge meetings had to be multidisciplinary which in short meant a room full of around 7 other people apart from the patient and their relative, which in this case meant a room full of around 10 people.  This is intimidating simply by nature.When asked for notes of the meeting there were none which could be made available.  If there were notes they would detail suggestions from the multidisciplinary team that the patient could go home and live downstairs with a bowl and commode and move room to room as the work was progressing – a comment made about this was you can renovate a house room by room, so why can’t he move room to room.The work involved the ground floor of a 3 bed semi being turned into a building site with dust, debris and open floorboard holes for drains, water and central heating pipes.  Doors off hinges and electrical and plaster work.  The patient could not use the stairs and the front room was to be turned into a bedroom with a wet room in the corner.  The patient walked upright with the aid of one of those trollies and had a history of falling and having ambulance crew attend to help him to his feet, and that was on a stable surface.  The carpets from the whole ground floor were up or loosed.At one stage there was a real fear that the hospital were going to simply drop him off at home and they were told that if they did,  the door would be locked as the house was unsafe.  There was no dispute about the house being unsafe either before adaptions or during adaptions.The emphasis was on discharging him and ‘fitting him in to the discharge’ and not ‘fitting the environment and help required to keep him safe at home’.The lady from Hounslow Homes help was called in by either the physios or the PALs team, whose help was sought to help make sense of what the discharge people were proposing. Tucked away in a leaflet was a snippet about ‘rehab care’ and after asking about this on the patients behalf it was agreed he could go there to regain some strength until the house was sorted out.  Rehab was not offered.If anyone wanted to get a true idea of how many people are living out of a bucket in their own home I suppose a starting point might be the care agencies that help people wash & dress each day, ask them for details of what facilities are available.

Sarah Felstead ● 4908d

I am of the opinion that individuals make the company so in balance I thought it is important to add some positive compliments.I have repeatedly posted about Link line (there are some photos somewhere, too) as it is an amazing service, run by Hounslow Homes.  I have been listed on the contact list of three separate people and as a consequence I have spoken or have had contact with the service on many occasions.  The relief of people using the service and their carers is tangible and the contact people always lovely.The other contact I had through a neighbour last year was as a result of the discharge Social Services people at the West Middlesex.A home owner, being discharged and requiring support and advice about home adaptions fell in one of those holes between services.  If they were in Council accommodation then the help, advice and adaptions would be forthcoming, but as a home owner this service and information was hard to come by.Luckily this person had a relative available to make adaptions to allow the person home but even he needed advice, otherwise it would have meant a bed in the front room, a commode and a bowl at the kitchen sink.  Pretty grim way to live, eh?Social Services called in the expertise of the advisor at Hounslow Homes and she came out to check out what was being done, check and advise on materials and check and advise on measurements.  This was very much appreciated.The home owner is happily and safely at home and is looking incredibly well, considering how ill he looked last year.I wonder if Social Services discharge people could buy into this advice and support from the specialist at Hounslow Homes as they must have lots of people who are home owners with carers coming in who have been left ‘holding a bucket’ so to speak.  This is practical support for our people.

Sarah Felstead ● 4910d

Paul said -“When I was on the HH Board a few years ago the excuse for the long period of voids was that there was too much Sheltered Housing in the Borough which our senior residents did not want and this skewed the figures”~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Is Hounslow Homes sitting on vacant sheltered public housing stock and using a statistical response to dismiss a conversation over high levels of empty properties?Does a statistical response such as this, stop the conversation?I wonder why these rooms (let’s call vacant properties, rooms) are vacant and what measures are being taken to establish why they are vacant.I wonder - PEOPLE do not want public sheltered accommodation or there is too much public sheltered accommodation available, or there is no need for sheltered accommodation?I wonder why the defining line between Council (public) housing stock and private ownership – is so clearly defined?Individuals (PEOPLE) and individual (PEOPLE) circumstances and the reasons for the need for sheltered accommodation are as varied as pebbles on a beach, so how is the approach to filling accommodation such as this?  Is it just as varied?For instance, colleagues in Social services dealing with the elderly have on going knowledge of people who own their own homes, having a need for sheltered housing – so can they be considered for this public (PEOPLE) accommodation?Often it is very important for people and their families to keep a hold onto the family home so why not work out a package such as renting out their house through HH whilst retaining ownership, and at the same time allowing them to rent public sheltered accommodation.  I wonder does anything like this happen.

Sarah Felstead ● 4930d

JimI live in Town Field Way and am obviously more than aware of the problems to which you refer.Historically the estate was jointly managed by three landlords - Co-op Homes, Ealing Family and Notting Hill Housing Group - all of whom were equally useless.  Had some ground rules been laid down at the beginning and adhered to the estate may have had half a chance but frankly the HAs were staffed at estate manager level by people who didn't have the faintest idea what to do even if they caught a resident in the act of tipping rubbish.  These estate managers were answerable to senior managers who didn't either.Now I have to say Notting Hill has improved considerably, however the word seems to have got around that our car parks are for dumping old furniture and broken TVs, and people come from miles around to do it.  It is certainly the case that most of the culprits who leave their crap on the West Middlesex these days are not estate residents.  We caught somebody we know of from Brentford in the act and reported it, complete with photographic evidence.Flytipping is against the law, it's not rocket science.  What it requires is a bit of joined up thinking between landlord, residents and those responsible for law enforcement.  Unfortunately when we tried to form a residents' association many years ago it was killed off by the three landlords for all the usual reasons that apply when one is dealing with these kind of people.  It was the one and only time they ever took anything here seriously.

Phil Andrews ● 4950d