Bad Customer Service at Cost Cutter Brentford Lock
I witnessed the most outrageous piece of appalling customer service on Saturday at Cost Cutter. A man in his seventies was attempting to explain to the sales assistant that he had just bought his newspaper but on getting home had noticed that it was actually Thursday's paper he had been sold rather than Saturday's. The assistant was extremely rude, firstly saying it was the customers fault for not checking, then attempting to withhold 50p from the purchase price and then finally banning the gentleman from the shop.
Chris Broadbent ● 4126d1 Comments