'Generous' compensation for train users

South West Trains plan refunds for passengers hit by floods

Following the major disruption caused by the severe weather on 3 August, South West Trains is offering what they describe as generous compensation to customers. The money paid out will be over and above the terms of its Passengers’ Charter.

Passengers holding daily or weekly tickets for 3 August should take their ticket to their South West Trains’ ticket office. Here they will be refunded with the cost of the South West Trains portion of their journey.

South West Trains spokesman, Andrew Fairbank said, "If you have not retained your ticket please complete a South West Trains concerns form and forward to our Customer Service Centre for consideration. Concerns forms can be obtained from any staffed station."

Passengers holding monthly or longer season tickets will be compensated under the void day scheme and should apply in the normal way when their ticket expires.

South West Trains transports 200,000 people into London's Waterloo Station every day, and 80,000 in the rush hour. During the floods Waterloo station was closed due to overcrowding.

South West Trains also recently announced that they were increasing the amount of trains on the Hounslow Loop line but some faster running services were no longer going to stop at stations such as Putney and Brentford.

August 11, 2004