24-hour telephone line to deal with complaints from sewage works
A 24-hour response service to deal with complaints from the Mogden Sewage Treatment Works will be launched by the London Borough of Hounslow this week.
From Tuesday 4 August residents experiencing problems with odour can call the council to complain or find out further information.
The purpose of the service is to:
Residents wishing to complain can contact the council in the following ways:
A website and telephone line containing up-to-date information on all current issues at Mogden will also be available at www.hounslow.gov.uk/mogden or by calling 020 8583 5745.
Cllr Jon Hardy, the council’s lead member for housing and service improvement, said, “We are only too aware of the problems caused by Mogden, and are determined to sort this problem out once and for all: it is unacceptable that residents should have to breathe unclean air. The introduction of this new response service is an important first step to rectify the situation and we will not stop until this task is completed.”
August 6, 2009