Forum Topics

http://www.ageuk.org.uk/no-one/

Age UK is a brilliant organisation for helping you to find out how you can help your elderly relatives and friends get some of the help that they need.  Remember many are not computer literate and it is becoming harder and harder to find people who will give their time.  There may even be a class at Age UK in computer literacy or learning how to use your i-pad.Please teach your Granny/Grandad to text so that it is easier to keep in touch with them.  Fast moving technology is a challenge for just about everyone and most of all for those who have never used the internet and cannot access the shopping and information that is readily accessible to those who can.  Big button phones and phones where the volume can be increased are also useful.Also remember that memory is multi-sensory and so those eye appointments and hearing appointments are very important - and some are initiated by the hospital and some aren't.  You may need the help of someone else to help a parent get used to using a hearing aid. Action on Hearing Loss may help if they have any volunteers... Search out those long lost friends so that they can talk about their childhood memories... when they used to wave at the cars there were so few and don't forget to phone and send Christmas cards that say more than "love from xxx" that elicit the response "oh - so you're still alive then" so that if necessary your news can be read and read again! Try to stay in touch - it's easier when you communicate.

Philippa Bond ● 3617d2 Comments ● 3597d

Revenue and Benefit - consultation on service withdrawal

I received this email this morning ... wonder if this is also set up to divert the replies into the spam box, as my neighbour was told his comments about a local CPZ had gone?"The Revenue and Benefit services in Feltham, Brentford and Isleworth is closing.With the closure, we want to know how we can support you in accessing these services in the future.In 2015 the Council started an online service for residents to manage their Council Tax and housing benefit online.  This took away the need for customers to travel to one of our offices, to pick up a phone or fill in paper forms.  The new service has worked really well with over 7000 people accessing their account online each month.With the online service making it easier for customers to manage their accounts, the council has decided to end the face to face revenue and benefit service from its local housing offices in Feltham, Brentford and Isleworth.Instead, an improved online service is being made available, with a more dedicated face-to-face service provided on an appointments-only basis at the Civic Centre in Hounslow. This means less waiting for customers.While the decision has been made, we are very keen to support residents with this change and to understand how they currently use the benefits service at their local office before we move over to the new system.As part of the change we are also putting in safeguards to ensure our vulnerable customers or those of you without internet access receive support to access our online services.  On Monday 5 December we launched an online questionnaire which will be open until 27 January 2017.We hope you take a few minutes and complete consultation survey to give us the opportunity of providing a service that best suits you in the future. If you would like more information, please visit our website at Revenue and Benefit Service changes.The face to face service for revenue and benefit enquiries will end in Isleworth (Langdale) on Friday 10 February, at Brentford on Friday 3 March and at Feltham on Friday 24 March 2017.Forward this email"

Sarah Felstead ● 3614d5 Comments ● 3609d